Telia monitoring issue.
Monitoring - Dear user,

Please be informed that we have had an incident affecting incoming data.
Our team is working to identify the cause and restore normal functionality.

Best regards,
Your Telia IoT Team
Mar 10, 2026 - 11:59 CET

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Welcome! Here you can monitor the availability of your Telia IoT services and network and components. You can also subscribe to receive notifications about status changes via email, SMS, webhooks and RRS feeds.

Get more information in the Telia IoT Customer Handbook

Telia IoT Connectivity Services Operational
Managed IoT Connectivity Operational
Telia IoT Connect Operational
2G & 3G Operational
4G Operational
LTE-M Operational
NB-IoT Operational
Telia IoT Platform & Solutions Under Maintenance
IoT Monitoring Operational
IoT Platform Under Maintenance
Telia IoT Portal Operational
Managed IoT Gateway Operational
Smart Public Transport Operational
DMWeb Operational
Apps Portal Operational
Positioning Operational
Automatic Passenger Count Operational
Voice over IP Operational
Internet Onboard Operational
Tachograph Data Manager Operational
Vehicle Climate Management Operational
Pluginsoftware API Operational
Journey Information Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Apr 16, 2026
Customer Notification – Planned Maintenance Activity
Completed - The scheduled maintenance has been completed.
Apr 16, 18:00 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 16, 16:00 CEST
Scheduled - We are sending this communication to inform you about a planned change activity.
CUSTOMER ACTION MAY BE REQUIRED

Work Performed On
Maintenance of the Telia IoT Connect platform authentication and configuration services.
This maintenance includes configuration updates to support additional platform features and user roles.

Expected Impact
During the maintenance window:
Login to the platform and related portals may be temporarily unavailable
Existing login sessions may be interrupted
No impact is expected on active IoT traffic, connectivity, or live sessions
Traffic disturbance is limited to authentication and portal access.

Maintenance Window
Start: 2026‑04‑16 16:00 CET
End: 2026‑04‑16 18:00 CET
Enterprise disturbance time: During the full window

Enterprise impact: Temporary inability to log in to portals and access authentication‑protected services
Worst case scenario: Extended login unavailability until authentication services are fully restored

Location of Works
Backend systems within the Telia IoT Connect platform (authentication and configuration updates).

Impacted Country
SE
Reason for Change
To enable additional platform features and improve user management capabilities through configuration updates.
These changes support new functionality and enhancements within the Telia IoT Connect platform.
We recommend saving any ongoing work in advance and avoiding login attempts during the maintenance window.

If you experience problems after the change, please restart your device.
In case of any further problems, please log an incident in your IoT services portal.

We are sorry for any inconvenience caused.
Best regards,
Telia
Apr 15, 15:25 CEST
Apr 15, 2026
Smart Public Transport: Disturbance on DM01
Resolved - Dear user,

this incident has been resolved.

Status: Resolved 18:15 CET
Start Date/Time: 2026-04-15 13:50 CET

/Telia SPT team
Apr 15, 18:32 CEST
Monitoring - Dear user,

Status: We are now monitoring the issue.
Next Update: 19.00 CET

Date/Time: 2026-04-15 13:50 CET
Affected Services:
VoIP,
DMWeb
Impact Level: Minor
Impact Description: Customers may experience rare interruption of service.
Apr 15, 17:48 CEST
Update - Dear user,

Status: We are continuing to investigate the issue.
Next Update: 18.00 CET

Date/Time: 2026-04-15 13:50 CET
Affected Services:
VoIP,
DMWeb
Impact Level: Medium
Impact Description: Customers may experience interruption of service
Apr 15, 16:53 CEST
Update - Dear user,

Status: We are continuing to investigate the issue.
Next Update: 17.00 CET

Date/Time: 2026-04-15 13:50 CET
Affected Services:
VoIP,
DMWeb
Impact Level: Medium
Impact Description: Customers may experience interruption of service

The following services previously reported are not affected by the outage:
Vehicle Climate Management
Apr 15, 15:55 CEST
Investigating - Dear user,

we have identified a service disruption.

Status: Investigating
Next Update: 16.00 CET

Date/Time: 2026-04-15 13:50 CET
Affected Services:
VoIP,
DMWeb,
Vehicle Climate Management (VCM)

Impact Level: Medium/high
Impact Description: Customers may experience interruption of service
Apr 15, 15:09 CEST
Apr 14, 2026

No incidents reported.

Apr 13, 2026
Planned work information: Managed IoT Connectivity - Configuration Mobile | PS Core (Data) - Offload
Completed - The scheduled maintenance has been completed.
Apr 13, 02:00 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 12, 21:00 CEST
Scheduled - Dear User

We are sending this communication to inform you about a planned change activity.
CUSTOMER ACTION MAY BE REQUIRED

Work performed on: PS core - offloading traffic from one of the MMEs.

Traffic disturbance can occur due to this change. But for most customers is it not expected

Start time of maintenance: 2026-04-12 21:00 CE(S)T
End time of maintenance: 2026-04-13 02:00 CE(S)T
Enterprise disturbance time: 5h 00 min

Expected behavior: During the offload, devices are automatically requested by core node to reattach and connect to another node.

Enterprise impact: Traffic offload actions are performed before all PS Core upgrades and thus if customer has not earlier been affected by such action, they should not expect to get impacted this time either. Certain NB-IoT devices do not respond well to such offloads, and may need to be restarted to regain connectivity.

Worst case scenario:
Units stop communicating and needs a restart
If your devices haven't been affected before by offloading, you should expect no impact

Location of works:
Impacted Country: SE

Change reason:
Telia is doing a planned work in PS Core and for that is offloading traffic from one of the MMEs.
Changes of parameter settings with the purpose to optimize functionality or correct node or customer problems

If you experience problems after the change, please restart your device.
In case of any further problems, please log an incident in your portal for IoT services.

We are sorry for any inconvenience caused.
Mar 23, 08:22 CET
Apr 12, 2026
Apr 11, 2026

No incidents reported.

Apr 10, 2026
Telia IoT Portal Disturbance - Email Replies Affected
Resolved - This incident has been resolved.
Apr 10, 11:52 CEST
Monitoring - A new fix has been implemented and we are monitoring the results.
Mar 30, 09:32 CEST
Update - We are continuing to work on a fix for this issue.
Mar 19, 13:06 CET
Identified - Although a fix was deployed earlier, we have confirmed that the issue persists. Our team is actively investigating additional remediation steps and will provide further updates as progress is made.
Mar 12, 10:55 CET
Monitoring - A fix has been implemented and we are monitoring the results.
Mar 3, 09:39 CET
Identified - The issue has been identified and a fix is being implemented.
Mar 2, 09:40 CET
Investigating - We are currently investigating an issue where customer replies sent via email may not appear correctly in our systems. This can result in delayed or missing communication for some support cases.

To ensure your messages are received without interruption, please submit replies directly through the Telia IoT Customer Portal:
https://oneportal.teliaiot.com/

Our team is working to identify the cause and restore normal functionality for email replies.

Updates will be provided as soon as more information is available.
Feb 27, 10:47 CET
Apr 9, 2026
DMWeb and App portal URL change
Resolved - Hi,

The old URL's are now up and running again and will continue to work until October 25, 2026. Both the old and new addresses will remain operational while we coordinate a smoother transition.
Apr 9, 13:54 CEST
Investigating - Hello,

The URL for our services related to DM01 environment have been changed. New URL's are linked below.

DMWeb: https://spt-app.teliaiot.com/DMWeb/
Apps Portal: https://spt-app.teliaiot.com/portal/
Positioning service: https://spt-app.teliaiot.com/portal/Positioning
VOIPCommand: https://spt-app.teliaiot.com/voipcommand/
Internet Onboard: https://spt-app.teliaiot.com/iob/
Vehicle Climate Management: https://spt-app.teliaiot.com/portal/VehicleClimateManagement
Journey Information: https://spt-app.teliaiot.com/portal/JI

Best regards,
Apr 9, 13:34 CEST
DMWeb and App portal URL change
Resolved - Hello,

The URL for our services related to DM01 environment have been changed. New URL's are linked below.

DMWeb: https://spt-app.teliaiot.com/DMWeb/
Apps Portal: https://spt-app.teliaiot.com/portal/
Positioning service: https://spt-app.teliaiot.com/portal/Positioning
VOIPCommand: https://spt-app.teliaiot.com/voipcommand/
Internet Onboard: https://spt-app.teliaiot.com/iob/
Vehicle Climate Management: https://spt-app.teliaiot.com/portal/VehicleClimateManagement
Journey Information: https://spt-app.teliaiot.com/portal/JI

Best regards,
Apr 9, 13:28 CEST
Apr 8, 2026
Planned Maintenance Activity on Telia IoT Connect
Completed - The scheduled maintenance has been completed.
Apr 8, 17:07 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 8, 14:07 CEST
Scheduled - Customer Notification – Planned Maintenance Activity on Telia IoT Connect
We are sending this communication to inform you about a planned change activity.
CUSTOMER ACTION MAY BE REQUIRED

Work Performed On
Maintenance of the Telia IoT Connect platform application servers.
A number of defects will be resolved.

Expected Impact
During the maintenance window:

Portal logins will be unavailable
Customer Portal may be temporarily inaccessible
No impact is expected on active IoT traffic, connectivity, or live sessions
Traffic disturbance is limited to portal access.

Maintenance Window
Start: 2026 04 08 14:00 CET
End: 2026 04 08 17:00 CET

Enterprise disturbance time: During the full window
Enterprise impact: Temporary inability to log in to the portals

Worst case scenario: Extended login unavailability until the maintenance work has been completed.

Location of Works
Backend and frontend application components.

Impacted Country
SE

Reason for Change
To deploy fixes to a number of known defects.

If you experience problems after the change, please restart your device.
Apr 8, 14:05 CEST
Customer Notification – Planned Maintenance Activity on Telia IoT Connect
Completed - The scheduled maintenance has been rescheduled
Apr 8, 14:00 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 7, 16:00 CEST
Scheduled - Customer Notification – Planned Maintenance Activity on Telia IoT Connect
We are sending this communication to inform you about a planned change activity.
CUSTOMER ACTION MAY BE REQUIRED

Work Performed On
Maintenance of the Telia IoT Connect platform application servers.
A number of defects will be resolved.

Expected Impact
During the maintenance window:

Portal logins will be unavailable
Customer Portal may be temporarily inaccessible
No impact is expected on active IoT traffic, connectivity, or live sessions
Traffic disturbance is limited to portal access.

Maintenance Window
Start: 2026 04 07 16:00 CET
End: 2026 04 07 17:00 CET

Enterprise disturbance time: During the full window
Enterprise impact: Temporary inability to log in to the portals

Worst case scenario: Extended login unavailability until the maintenance work has been completed.

Location of Works
Backend and frontend application components.

Impacted Country
SE

Reason for Change
To deploy fixes to a number of known defects.

If you experience problems after the change, please restart your device.
Apr 7, 14:42 CEST
Apr 7, 2026
Customer Notification – Planned Maintenance Activity on Telia IoT Connect
Completed - The schedule maintenance was postponed
Apr 7, 14:40 CEST
Scheduled - Customer Notification – Planned Maintenance Activity on Telia IoT Connect
We are sending this communication to inform you about a planned change activity.
CUSTOMER ACTION MAY BE REQUIRED

Work Performed On
Maintenance of the Telia IoT Connect platform authentication server.
A configuration update will be applied to enable improved authentication flows for API access.

Expected Impact
During the maintenance window:

Portal logins will be unavailable
Services requiring authentication may be temporarily inaccessible
No impact is expected on active IoT traffic, connectivity, or live sessions
Traffic disturbance is limited to authentication and portal access.

Maintenance Window
Start: 2026‑03‑24 16:00 CET
End: 2026‑03‑24 17:00 CET

Enterprise disturbance time: During the full window
Enterprise impact: Temporary inability to log in to the portals

Worst case scenario: Extended login unavailability until the authentication service is restarted successfully
Location of Works

Backend systems within the Telia IoT Connect platform (authentication service update and restart).
Impacted Country
SE
Reason for Change
To improve and modernize authentication for API access using Telia’s Identity Management system.

This update ensures better security, more robust authentication flows.
If you experience problems after the change, please restart your device.

In case of any further problems, please log an incident in your IoT services portal.
We are sorry for any inconvenience caused.
Best regards,
Telia
Mar 24, 14:40 CET
Apr 6, 2026

No incidents reported.

Apr 5, 2026

No incidents reported.

Apr 4, 2026

No incidents reported.

Apr 3, 2026

No incidents reported.

Apr 2, 2026

No incidents reported.

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