Telia IoT Status Portal

SMS issue

Update - Dear user,

Please be informed that the issue has now been fully resolved and all destinations should now be reachable.
We will continue to monitor to ensure functionality.

Please contact Service Desk if you are still experiencing issues.

Best regards,
Your Telia IoT Team.
Apr 05, 2023 - 08:40 CEST

Update - Dear user,

We are aware of issues after the configuration changes made on March 28th.
We are investigating the issue with relevant teams with high priority.
This seems to affect a few Swedish ranges.

Best regards,
Your Telia IoT Team
Mar 29, 2023 - 17:42 CEST

Monitoring - Dear user,

Please be informed that the issue has now been fully resolved and all destinations should now be reachable.
We will continue to monitor to ensure functionality.

Please contact Service Desk if you are still experiencing issues.

Best regards,
Your Telia IoT Team.
Mar 28, 2023 - 15:26 CEST

Update - Please be informed that we have solved the issue partly and it is now possible to reach some destinations again.
We will continue to work with this in order to ensure that all destinations will be reachable.

Best regards,
Your Telia IoT Team.
Mar 01, 2023 - 16:05 CET

Update - Dear user,

Please be informed that we have identified the cause of the issue and we are currently working to implement a solution.
Please do also note that we are investigating to find a workaround, until the main issue have been solved.

Updates will follow, as soon as new information is available.

Best regards,
Your Telia IoT Team
Feb 23, 2023 - 08:43 CET

Update - We are continuing to work on a fix for this issue.
Feb 22, 2023 - 22:46 CET

Update - Dear user,

Please be informed that we have identified the cause of the issue and we are currently working to implement a solution.
Please do also note that we are investigating to find a workaround for a short term solution, until the main issue have been solved.

Updates will follow, as soon as new information is available.

Best regards,
Your Telia IoT Team
Feb 22, 2023 - 16:45 CET

Update - Dear user,

Please be informed that we have identified the cause of the issue and we are currently working to implement a fix to solve it.

Updates will follow, as soon as new information is available.

Best regards,
Your Telia IoT Team
Feb 21, 2023 - 10:27 CET

Update - Dear user,

Please be informed that we have identified the cause of the issue and we are currently working to implement a fix to solve it.

More information regarding this incident will follow this week.

Best regards,
Your Telia IoT Team
Feb 20, 2023 - 10:07 CET

Identified - Dear user,

Please be informed that we have identified the cause of the issue and we are currently working to implement a fix to solve it.

More information regarding this incident will follow next week.

Best regards,
Your Telia IoT Team
Feb 17, 2023 - 16:28 CET

Update - Dear user,

Please be informed that we are still investigating the SMS related issues.
Updates will be provided when new information is available.

Best regards,
Your Telia IoT Team
Feb 17, 2023 - 08:41 CET

Update - We are continuing to investigate this issue.
Feb 16, 2023 - 15:30 CET

Update - Dear user,

Please be informed that we are still investigating the SMS related issues.
Updates will be provided when new information is available

Best regards,
Your Telia IoT Team
Feb 16, 2023 - 14:49 CET

Investigating - Dear user,

Please be informed that we are currently experiencing SMS issues to some destinations.
We are working to solve this as quickly as possible.

If you experience any SMS related issues, please reach out to our service desk via email, phone or by using the report incident tool in our portal.
Email: Global-iot-support@teliacompany.com
Phone: +46 (0) 771 100 235

Best regards,
Your Telia IoT Team
Feb 15, 2023 - 16:03 CET

Portals Operational

Telia IoT Portal Operational

Customer Portal (Classic) Operational

Management Portal (Classic) Operational

Public REST API Operational

Data Ingress Operational

Device API (CoAP) Operational

Azure IoT Hub Operational

Data Egress Operational

Push to AWS IoT Core Operational

Push to Azure Event Hub Operational

Managed IoT Connectivity Operational

Telia IoT Service Portal Operational

2G + 3G Operational

Sweden Operational

Norway Operational

Finland Operational

Denmark Operational

4G Operational

Sweden Operational

Norway Operational

Finland Operational

Denmark Operational

LTE-M Operational

Sweden Operational

Norway Operational

Finland Operational

Denmark Operational

NB-IoT Operational

Sweden Operational

Norway Operational

Finland Operational

Denmark Operational

Global IoT Connectivity Operational

Australia Operational

China Operational

SPT - Smart Public Transport Operational

DMWeb Operational

Apps Portal Operational

Positioning Operational

APC Operational

VoIP Operational

IOB Operational

TDM Operational

VCM Operational

Pluginsoftware API Operational

Journey Information Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Scheduled Maintenance

Managed IoT Connectivity - Planned Change Jun 9, 2023 18:00 - Jun 10, 2023 02:00 CEST

We are sending this communication to inform you about a planned change activity.

No disturbance is expected due to this change.

Start time of maintenance: 2023-06-09 18:00 CET
End time of maintenance: 2023-06-10 02:00 CET
Enterprise disturbance time: None expected loss of redundancy only.

Work performed on: BSS Firewall.

Location of works: Amsterdam.

Enterprise impact: No impact expected only loss of redundancy since Amsterdam site is the backup site for below listed services.
- Overall API
- Service Portal
- SIM/eUICC Ordering
- Subscription Management Service (All types of Orders/Change Subscription actions)
- Device Localization (Inbound/outbound)
- Trigger Management
- Traffic Analytics (Subscription Activity in the last 7 days, Last 24 hours, Real time diagnostics, Volumes from previous 30 days, Top Traffic Statistics, Analytics)
- CDR transfer trough FTP
- KPI Dashboard will not be accessible
- Info View will not be accessible

Change reason: Software upgrade.

Impacted Country: SE, DE, FI, NO

If you experience problems after the change, please restart your device.
In case of any further problems, please log an incident in your portal for IoT services.

We are sorry for any inconvenience caused.

Best regards,
Telia
Posted on May 29, 2023 - 09:29 CEST

Managed IoT Connectivity - Planned Change Jun 11, 2023 15:00-23:00 CEST

We are sending this communication to inform you about a planned change activity.

Impact is expected due to this change.

Start time of maintenance: 2023-06-11 15:00 CET
End time of maintenance: 2023-06-11 23:00 CET
Enterprise disturbance time: Service is not available during 4 slots, details below.

• 2 minutes between 15:30 – 16:15 CEST
• 7 minutes between 16:15 – 16:55 CEST
• 7 minutes between 17:15 – 17:55 CEST
• 7 minutes between 18:15 – 18:55 CEST

Work performed on: BSS Firewall.

Location of works: Stockholm.

Enterprise impact: Services will be impacted and not available since Stockholm site is the main site for below listed services.
- Overall API
- Service Portal
- SIM/eUICC Ordering
- Subscription Management Service (All types of Orders/Change Subscription actions)
- Device Localization (Inbound/outbound)
- Trigger Management
- Traffic Analytics (Subscription Activity in the last 7 days, Last 24 hours, Real time diagnostics, Volumes from previous 30 days, Top Traffic Statistics, Analytics)
- CDR transfer trough FTP
- KPI Dashboard will not be accessible
- Info View will not be accessible

Change reason: Software upgrade.

Impacted Country: SE, DE, FI, NO

If you experience problems after the change, please restart your device.
In case of any further problems, please log an incident in your portal for IoT services.

We are sorry for any inconvenience caused.

Best regards,
Telia
Posted on May 29, 2023 - 09:47 CEST

Managed IoT Connectivity - Planned work notification Jun 17, 2023 10:00-21:00 CEST

Update - We will be undergoing scheduled maintenance during this time.
Jun 01, 2023 - 08:44 CEST

Scheduled - Planned work notification.

No impact is expected, only loss of redundancy due to this change.

Start time of maintenance: 2023-06-17 10:00 CEST
End time of maintenance: 2023-06-17 21:00 CEST
Enterprise disturbance time: None.

Work performed on: Stockholm STP (Signalling Transfer Point)

Location of works: Stockholm.

Enterprise impact:
Loss of Redundancy (during Upgrade Stockholm node will be isolated and Amsterdam node will be active). Concerns SS7 signalling for 2G, 3G and SMS services.

Change reason: Software upgrade.

Impacted Country: SE, DE, FI, NO

If you experience problems after the change, please restart your device.
In case of any further problems, please log an incident in your portal for IoT services.

We are sorry for any inconvenience caused.

Best regards,
Telia
Jun 01, 2023 - 07:25 CEST

Managed IoT Connectivity - Planned work information Jun 20, 2023 21:30 - Jun 21, 2023 02:00 CEST

Dear User,

We are informing about a planned work activity.

No impact is expected only delay due to this change.

Start time of maintenance: 2023-06-20 21:30 CEST
End time of maintenance: 2023-06-21 02:00 CEST
Enterprise disturbance time: 40 minutes between 22:15 - 22:55 CEST.

Work performed on: Stockholm SFTP server (Secure File Transfer Protocol).

Enterprise impact: delay for files transfer towards customers:

SIM Order exchange files will be delayed.
GGSN and SMSC CDRs push will be delayed.
CC Transaction files push will be delayed.
TAP files collection will be delayed.
The push for other reports will be delayed.

Change reason: Security Request for Commands Logging on SFTP Server.

Impacted Country: SE, DE, FI, NO

If you experience problems after the change, please restart your device.
In case of any further problems, please log an incident in your portal for IoT services.

We are sorry for any inconvenience caused.

Best regards,
Telia
Posted on Jun 07, 2023 - 11:15 CEST

Managed IoT Connectivity - Planned work information Jun 30, 2023 17:00 - Jul 1, 2023 04:00 CEST

Dear User,

We are informing about a planned work activity.

Work performed on: Amsterdam STP (Signalling Transfer Point)

No impact is expected, only loss of redundancy due to this planned work.

Start time of maintenance: 2023-06-30 17:00 CEST
End time of maintenance: 2023-07-01 04:00 CEST
Enterprise disturbance time: None.

Location of works: Amsterdam.

Enterprise impact:
Loss of Redundancy (during Upgrade Amsterdam node will be isolated and Stockholm node will be active). Concerns SS7 signalling for 2G, 3G and SMS services.

Change reason: Software upgrade.

Impacted Country: SE, DE, FI, NO

If you experience problems after the change, please restart your device.
In case of any further problems, please log an incident in your portal for IoT services.

We are sorry for any inconvenience caused.

Best regards,
Telia
Posted on Jun 01, 2023 - 08:50 CEST

Past Incidents

Jun 8, 2023

No incidents reported today.

Jun 7, 2023

Telia IoT Portal outage

Resolved - Dear User,

The disturbance affecting Telia IoT Portal has now been resolved.

In case of any further problems, please log an incident under Support >>Service Desk>> Report Incident.

Best regards,
Telia
Jun 7, 18:09 CEST

Update - Dear User,

The Service Portal became accessible starting with 17:05 CEST.
Technical verifications are still ongoing. A new update will be shared in the next hour.

Best regards,
Telia
Jun 7, 17:21 CEST

Investigating - Dear User,

The Telia IoT Portal and Subscription Traffic API are currently unavailable.
A technical investigation was started and updates will follow.

Best regards,
Your Telia IoT Team
Jun 7, 16:58 CEST

IoT Platform & Solutions scheduled maintenance: Tuesday 10 CET to 14 CET

Completed - The scheduled maintenance has been completed.
Jun 7, 14:00 CEST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 7, 10:00 CEST

Scheduled - Telia will be performing scheduled maintenance on Tuesdays between 10 CET and 14 CET. You may experience issues with some services for a short period, but we’ll try to minimize any disruption to you.
Jun 5, 08:49 CEST

Jun 6, 2023

No incidents reported.

Jun 5, 2023

No incidents reported.

Jun 4, 2023

No incidents reported.

Jun 3, 2023

No incidents reported.

Jun 2, 2023

No incidents reported.

Jun 1, 2023

Phone issues

Resolved - This incident has been resolved.
Jun 1, 17:16 CEST

Investigating - Dear user,

Please be informed that we are currently experiencing issues with our phone line +46 (0) 771 100 235.
However, please note that our e-mail and ticket tools are still available.

If you have any enquiries, please reach out to our Service Desk via e-mail: Global-iot-support@teliacompany.com or via our report ticket tools in our portals.

Best regards,
Your Telia IoT Team
Jun 1, 16:38 CEST

Managed IoT Connectivity - Planned Change

Completed - The scheduled maintenance has been completed.
Jun 1, 05:00 CEST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 31, 22:01 CEST

Scheduled - Dear User,

We are sending this communication to inform you about a planned change activity.

Traffic disturbance is expected due to this change.

Start time of maintenance: 2023-05-31 22:00 CEST
End time of maintenance: 2023-06-01 05:00 CEST
Enterprise disturbance time: During the scheduled time window, approximately 10min break per site.

Work performed on: RAN.

Location of works: Sweden
Geographical area: Skåne & Halland region.

Enterprise impact:
Approximately 10min break per site in 4G&5G service + 2G&3G in case the site is single RAN site. Sites are upgraded in smaller batches.

Change reason: New 4G&5G RAN features + software corrections.

Impacted Country: SE.

If you experience problems after the change, please restart your device.
In case of any further problems, please log an incident in your portal for IoT services.

We are sorry for any inconvenience caused.

Best regards,
Telia
May 15, 13:39 CEST

May 31, 2023

May 30, 2023

Managed IoT Connectivity - Planned Change

Completed - The scheduled maintenance has been completed.
May 30, 05:00 CEST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 29, 22:00 CEST

Scheduled - Dear User,

We are sending this communication to inform you about a planned change activity.

Traffic disturbance is expected due to this change.

Start time of maintenance: 2023-05-29 22:00 CEST
End time of maintenance: 2023-05-30 05:00 CEST
Enterprise disturbance time: During the scheduled time window, approximately 10min break per site.

Work performed on: RAN.

Location of works: Sweden
Geographical area: Västra Götaland (exclusive Eastern Municipalities) region.

Enterprise impact:
Approximately 10min break per site in 4G&5G service + 2G&3G in case the site is single RAN site. Sites are upgraded in smaller batches.

Change reason: New 4G&5G RAN features + software corrections.

Impacted Country: SE.

If you experience problems after the change, please restart your device.
In case of any further problems, please log an incident in your portal for IoT services.

We are sorry for any inconvenience caused.

Best regards,
Telia
May 15, 13:31 CEST

Managed IoT Connectivity - Planned Change

Completed - The scheduled maintenance has been completed.
May 30, 05:00 CEST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 29, 22:00 CEST

Scheduled - Dear User,

We are sending this communication to inform you about a planned change activity.

Traffic disturbance is expected due to this change.

Start time of maintenance: 2023-05-29 22:00 CEST
End time of maintenance: 2023-05-30 05:00 CEST
Enterprise disturbance time: During the scheduled time window, approximately 10min break per site.

Work performed on: RAN.

Location of works: Finland
Geographical area: the remaining base stations are spread all over Finland.

Enterprise impact:
Approximately 10min break per site in 4G&5G service + 2G&3G in case the site is single RAN site. Sites are upgraded in smaller batches.

Change reason: New 4G&5G RAN features + software corrections.

Impacted Country: FI.

If you experience problems after the change, please restart your device.
In case of any further problems, please log an incident in your portal for IoT services.

We are sorry for any inconvenience caused.

Best regards,
Telia
May 15, 13:18 CEST

May 29, 2023

May 28, 2023

No incidents reported.

May 27, 2023

Service Portal Issue

Resolved - This incident has been resolved.
May 27, 09:14 CEST

Investigating - Dear User,

Please be informed that we are currently experiencing issues related to our 7 day view and other features in the IoT portal.
We are working to find a solution to the issues, updates will follow when new information is available.

Best Regards,
Your Telia IoT Team
May 4, 08:15 CEST

SMS issue

Resolved - This incident has been resolved.
May 27, 09:13 CEST

Monitoring - A fix has been implemented and we are monitoring the results.
May 26, 10:04 CEST

May 26, 2023

May 25, 2023

Global IoT Connectivity - Planned Change

Completed - The scheduled maintenance has been completed.
May 25, 21:00 CEST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 25, 17:00 CEST

Update - Rescheduled from 2023-05-17 17:00 CEST to new date 2023-05-25 17:00 CEST
May 16, 16:50 CEST

Update - Please be advised,
This work has been rescheduled 2 days meaning the new start time is follow:
Start time of maintenance: 2023-05-17 17:00 CEST
End time of maintenance: 2023-05-17 21:00 CEST
May 5, 13:24 CEST

Scheduled - Dear User,

We are sending this communication to inform you about a planned change activity.

No impact is expected due to this change.

Start time of maintenance: 2023-05-25 17:00 CEST
End time of maintenance: 2023-05-25 21:00 CEST
Enterprise disturbance time: no impact expected.

Work performed on: Amsterdam/Stockholm Site Routers.

Enterprise impact:
Worst case scenarios:
There might be disturbances (flaps or loss of redundancy on the VPN tunnels).

Change reason: IPSEC’s use new internet links.

Impacted Country: SE, FI, DK, NO

If you experience problems after the change, please log an incident in your portal for IoT services.

We are sorry for any inconvenience caused.

Best regards,
Telia
May 5, 12:04 CEST

Managed IoT Connectivity - Planned Change

Completed - The scheduled maintenance has been completed.
May 25, 21:00 CEST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 25, 17:00 CEST

Update - Rescheduled from 2023-05-17 17:00 CEST to new date 2023-05-25 17:00 CEST
May 16, 16:48 CEST

Update - Please be advised,
This work has been postponed 2 days meaning the new start time is follow:
Start time of maintenance: 2023-05-17 17:00 CEST
End time of maintenance: 2023-05-17 21:00 CEST
May 5, 13:20 CEST

Managed IoT Connectivity - Planned Change

Completed - The scheduled maintenance has been completed.
May 25, 05:00 CEST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 24, 22:00 CEST

Scheduled - Dear User,

We are sending this communication to inform you about a planned change activity.

Traffic disturbance is expected due to this change.

Start time of maintenance: 2023-05-24 22:00 CEST
End time of maintenance: 2023-05-25 05:00 CEST
Enterprise disturbance time: During the scheduled time window, approximately 10min break per site.

Work performed on: RAN.

Location of works: Sweden
Geographical area: Norbotten & Västerbotten region.

Enterprise impact:
Approximately 10min break per site in 4G&5G service + 2G&3G in case the site is single RAN site. Sites are upgraded in smaller batches.

Change reason: New 4G&5G RAN features + software corrections.

Impacted Country: SE.

If you experience problems after the change, please restart your device.
In case of any further problems, please log an incident in your portal for IoT services.

We are sorry for any inconvenience caused.

Best regards,
Telia
May 12, 09:52 CEST

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