All Systems Operational

About This Site

Welcome to the Status Portal for Telia IoT. Here you can monitor the availability of your service’s network and components. You can also subscribe to receive notifications about status changes via email, SMS, webhooks and RRS feeds. Select the following components for your service:

IoT Platform & Solutions.
• Telia IoT Portal
• Customer Portal (Classic)
• Management portal (Classic)
• Public REST API
• Data Ingress and Egress

IoT Connectivity.
• Managed IoT Connectivity
• Relevant Mobile network components

SPT - Smart Public Transport.
• DMWeb
• Relevant components

Smart Building.

Get more information in the Telia IoT Customer Handbook

IoT Platform – Portals / User Interfaces Operational
Telia IoT Portal Operational
IoT Platform – API Operational
Public REST API Operational
IoT Platform – Data Ingress Operational
Device API (CoAP) Operational
Azure IoT Hub Operational
IoT Platform – Data Egress Operational
Push to Azure Event Hub Operational
Managed IoT Connectivity ? Operational
Telia IoT Service Portal Operational
2G + 3G ? Operational
Sweden Operational
Norway Operational
Finland Operational
Denmark Operational
4G ? Operational
Sweden Operational
Norway Operational
Finland Operational
Denmark Operational
LTE-M ? Operational
Sweden Operational
Norway Operational
Finland Operational
Denmark Operational
NB-IoT ? Operational
Sweden Operational
Norway Operational
Finland Operational
Denmark Operational
SPT - Smart Public Transport Operational
DMWeb ? Operational
Apps Portal ? Operational
Positioning ? Operational
APC ? Operational
VoIP ? Operational
IOB ? Operational
TDM ? Operational
VCM ? Operational
Pluginsoftware API ? Operational
Journey Information ? Operational
Smart Building Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Scheduled Maintenance

Planned work information: IOTCHG-4685/ Loading SMS over IMS Licenses in DCP2SMSC1 May 27, 2025 15:00-18:30 CEST

Dear User,

We are sending this communication to inform you about a planned change activity.
CUSTOMER ACTION MAY BE REQUIRED

Work performed on: IoTA Connectivity Services (DCS) IOTCHG-4685 - Loading SMS over IMS Licenses in DCP2SMSC1

Traffic disturbance is expected due to this change.
Impact expected due to this change.

Start time of maintenance: 2025-05-27 15:00 CE(S)T
End time of maintenance: 2025-05-27 18:30 CE(S)T
Enterprise disturbance time: 90 min
Enterprise impact:
Impacts Telia IoT customers having SMPP connection to IoT SMSC as those bindings shall get temporarily disconnected.

Thereby these customers are asked to verify that their SMPP bindings get re-established after the maintenance work.

Worst case scenario:
SMPP connections doesn't reconnect

Location of works:
Impacted Country: SE, NO, DK, FI

Change reason:

If you experience problems after the change, please restart your device.
In case of any further problems, please log an incident in your portal for IoT services.

We are sorry for any inconvenience caused.

Best regards,
Telia
Posted on May 22, 2025 - 14:25 CEST

Planned work information: IOTCHG-4686/ Loading SMS over IMS Licenses in DCP1SMSC1 May 29, 2025 15:00-18:30 CEST

Dear User,

We are sending this communication to inform you about a planned change activity.
CUSTOMER ACTION MAY BE REQUIRED

Work performed on: IoTA Connectivity Services (DCS) IOTCHG-4686/ Loading SMS over IMS Licenses in DCP1SMSC1

Traffic disturbance is expected due to this change.
Impact expected due to this change.

Start time of maintenance: 2025-05-29 15:00 CE(S)T
End time of maintenance: 2025-05-29 18:30 CE(S)T
Enterprise disturbance time: 90 min
Enterprise impact:
Impacts Telia IoT customers having SMPP connection to IoT SMSC as those bindings shall get temporarily disconnected.

Thereby these customers are asked to verify that their SMPP bindings get re-established after the maintenance work.

Worst case scenario:
SMPP connections doesn't reconnect

Location of works:
Impacted Country: SE, NO, DK, FI

Change reason:

If you experience problems after the change, please restart your device.
In case of any further problems, please log an incident in your portal for IoT services.

We are sorry for any inconvenience caused.

Best regards,
Telia
Posted on May 22, 2025 - 14:29 CEST
May 23, 2025

No incidents reported today.

May 22, 2025

No incidents reported.

May 21, 2025

No incidents reported.

May 20, 2025

No incidents reported.

May 19, 2025

No incidents reported.

May 18, 2025
Planned work information: change IOTCHG-3625 - BSS firewalls (VEFW) internet connectivity migration
Completed - The scheduled maintenance has been completed.
May 18, 22:00 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 18, 16:00 CEST
Scheduled - Dear User,

We are sending this communication to inform you about a planned change activity.
CUSTOMER ACTION MAY BE REQUIRED

Work performed on: IoTA Business Support Services (BSS)

Traffic disturbance is expected due to this change.
Impact expected due to this change.

Start time of maintenance: 2025-05-18 16:00 CE(S)T
End time of maintenance: 2025-05-18 22:00 CE(S)T
Enterprise disturbance time: 120 min
Enterprise impact:
• File Transfer Service (FTP/SFTP):
- Up to 15 minutes file transfer unavailability for: CDR/XDR, invoice, audit , SIM/eUICC orders, external provisioning files (.csv)
- Connectivity details: 193.181.246.62
• API service / External provisioning / SEES:
- Up to 15 minutes downtime for API service: subscription requests for SEES operators will close without provisioning event sent (towards CSP)
- Connectivity details: 193.181.246.96, 193.181.246.97, 193.181.245.96, 193.181.245.97
• Device Localization Service:
- Up to 15 minutes downtime for Device Localization Services. Subscription Management access (ES2 and ES4 interfaces - WebService) between IoTA and "SIM providers" will be down for a maximum of 15 minutes. eUICC profile changes will NOT be available which can lead to device connectivity failure
- Connectivity details: ehub.iot-api.aeris.com (193.181.246.181), 129.192.9.9, 129.192.9.10
• Bucket notifications API:
-Impact description: Up to 15 minutes downtime for Bucket Notification API. Customers will not receive "Low Bucket", "Empty Bucket" and "Bucket Expiry" notifications
-Connectivity details: 193.181.246.96, 193.181.246.97, 193.181.245.96, 193.181.245.97
The services will experience downtime between 17:30 and 19:30 UTC.

Worst case scenario:
Roll back which takes 15min


Location of works:
Impacted Country: SE, NO, DK, FI

Change reason: Decommissioning change

If you experience problems after the change, please restart your device.
In case of any further problems, please log an incident in your portal for IoT services.

We are sorry for any inconvenience caused.

Best regards,
Telia
Apr 23, 13:33 CEST
May 17, 2025

No incidents reported.

May 16, 2025
SMS issues
Resolved - This incident has been resolved.
May 16, 10:01 CEST
Monitoring - A fix has been implemented and we are monitoring the results.
Apr 25, 16:35 CEST
Update - Our 3rd party provider is aware of the issues start that was observed from 23:00 UTC (2025-04-24). There is an ongoing Emergency Response Bridge established by 3rd party provider along with the upstream vendor to correct the issue with outmost priority.
Apr 25, 10:59 CEST
Identified - Dear user,

Please be informed that we have an ongoing issue related to our SMS traffic.
The issue has been identified and we are working to implement a solution as soon as possible.

Best regards,
Your Telia IoT Team
Apr 25, 10:19 CEST
May 15, 2025

No incidents reported.

May 14, 2025

No incidents reported.

May 13, 2025
Temporary phone support downtime
Resolved - The planned telephone maintenance work has now been completed.
May 13, 22:02 CEST
Investigating - Dear user,

Due to scheduled phone maintenance, our IoT Service Desk will be unavailable for phone calls between 19:00-22:00 CET today.

If you require assistance during this time, please reach out to us via our email global-iot-support@teliacompany.com, and we will respond as soon as possible.

Thank you for your understanding.

Best regards,
Your Telia IoT Team
May 13, 18:16 CEST
May 12, 2025

No incidents reported.

May 11, 2025
Planned work information: IOTCHG-3243/ [IOTDCS-1352] - LB3-EXT cluster internet connectivity migration/ Update
Completed - The scheduled maintenance has been completed.
May 11, 21:00 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 11, 15:00 CEST
Scheduled - Dear User,

We are informing you about planned change activities.
API and Portal downtime may occur while these endpoints are migrated to new firewalls for improved performance for future growth.

11th May 2025 between 15:00 and 21:00 UTC

- SMS REST API service: Up to 10 minutes downtime for SMS API service. Sending & receiving of SMSs over SMS API will NOT be available

- Inbound Localization service: Up to 10 minutes downtime for Inbound Localization Services. ES2-ES4 interface will not be available during the outage time interval
- STOMP Push API: Up to 10 minutes downtime for STOMP push notification API
- Portal and SOAP/REST APIs: Up to 10 minutes downtime for portal and APIs under this URL/IP: iotportal.teliacompany.com

In case of any further problems, please log an incident in your portal for IoT services.
We are sorry for any inconvenience caused.

Best regards,
Telia
Apr 24, 10:04 CEST
May 10, 2025
Managed IoT Connectivity Disturbance in Sweden
Resolved - This incident has been resolved.
May 10, 16:09 CEST
Update - Dear User,

The disturbance affecting IoT in Sweden since 07:00 CET has now been resolved.

In case of any further problems, please log an incident under Support >>Service Desk>> Report Incident.

Best regards,
Telia
May 10, 16:05 CEST
Update - We are continuing to work on a fix for this issue.
May 10, 12:00 CEST
Identified - Dear User,

We currently have a disturbance affecting IoT in Sweden since 07:00 CET.
Devices may have issues connecting to the network.

We aim to solve this issue as soon as possible.

In case of any further problems, please log an incident under Support >>Service Desk>> Report Incident.

Best regards,
Telia
May 10, 11:11 CEST
May 9, 2025

No incidents reported.

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