All Systems Operational

About This Site

Welcome to the Status Portal for Telia IoT. Here you can monitor the availability of your service’s network and components. You can also subscribe to receive notifications about status changes via email, SMS, webhooks and RRS feeds. Select the following components for your service:

IoT Platform & Solutions.
• Telia IoT Portal
• Customer Portal (Classic)
• Management portal (Classic)
• Public REST API
• Data Ingress and Egress

Global IoT Connectivity.
• Telia IoT Portal
• Global IoT Connectivity
• Countries of interest
• Relevant Mobile network components

IoT Connectivity.
• Managed IoT Connectivity
• Relevant Mobile network components

SPT - Smart Public Transport.
• DMWeb
• Relevant components

Smart Building.

Get more information in the Telia IoT Customer Handbook

IoT Platform – Portals / User Interfaces Operational
Telia IoT Portal Operational
Customer Portal (Classic) Operational
Management Portal (Classic) Operational
IoT Platform – API Operational
Public REST API Operational
IoT Platform – Data Ingress Operational
Device API (CoAP) Operational
Azure IoT Hub Operational
IoT Platform – Data Egress Operational
Push to AWS IoT Core Operational
Push to Azure Event Hub Operational
Managed IoT Connectivity ? Operational
Telia IoT Service Portal Operational
2G + 3G ? Operational
Sweden Operational
Norway Operational
Finland Operational
Denmark Operational
4G ? Operational
Sweden Operational
Norway Operational
Finland Operational
Denmark Operational
LTE-M ? Operational
Sweden Operational
Norway Operational
Finland Operational
Denmark Operational
NB-IoT ? Operational
Sweden Operational
Norway Operational
Finland Operational
Denmark Operational
Global IoT Connectivity Operational
Global IoT Connectivity ? Operational
Australia ? Operational
China ? Operational
SPT - Smart Public Transport Operational
DMWeb ? Operational
Apps Portal ? Operational
Positioning ? Operational
APC ? Operational
VoIP ? Operational
IOB ? Operational
TDM ? Operational
VCM ? Operational
Pluginsoftware API ? Operational
Journey Information ? Operational
Smart Building Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Managed IoT Connectivity - Migration to cloud-based platform Oct 23, 2024 16:00 - Mar 24, 2025 17:00 CET
Dear User,

To make sure you get the best experience, we’re migrating our IoT connectivity management platform to Google’s cloud-based infrastructure. This move will improve scalability, performance, and reliability.
You don’t need to do a thing — your services will continue as usual without any disruptions.

The migration, managed with our partner Aeris, will start at the end of 2024 and run through 2025. Once completed, your data will be securely handled in Google’s data centers in the Netherlands, safeguarded with top-tier encryption.
Key benefits for you:
• Easily scale your operations and get quicker access to new features and services.
• Built-in redundancy and automatic backups for business continuity and disaster recovery.
• Regular updates to keep your services secure and up to date.
Migration Timeline:
• Phase 1: End of 2024 – Q1 2025.
o By the end of 2024: Migration of stateless components that do not store data such as Portal and APIs.
o By the end of Q1 2025: Migration of most stateful components, like file systems storing documents. Some stateful components, like certain Oracle database instances, will remain in the private data center until they’re redesigned for the cloud. We’ll share more details when available.

• Phase 2: Planning to be completed
o Network core functions will follow.
If you have any questions, feel free to reach out to our support team in the IoT Service portal.
We’re looking forward to bringing you an even more powerful and reliable IoT connectivity platform.
Best Regards,
Telia

Posted on Oct 23, 2024 - 15:26 CEST
Dear User,

We are informing you about planned change activities.
API and Portal downtime may occur due to these changes.

24th Feb 2025 between 21:00 and 22:30 UTC
- SMS API service: Up to 15 minutes downtime for SMS API service. Sending & receiving of SMSs over SMS API will NOT be available.

26th Feb 2025 between 18:00 and 19:00 UTC
- Up to 10 minutes downtime for Inbound Localization Services. ES2-ES4 interface will not be available during the outage time interval. Aeris IP/URL: 193.181.246.181 / ehub.dcp.ericsson.net.
- SMS API service: Up to 10 minutes downtime for SMS API access. SMSs will not be sent/received via API during the outage time interval.
- Portal and SOAP/REST APIs: Up to 10 minutes downtime for portal and APIs under this URL/IP: iotportal.teliacompany.com.

In case of any further problems, please reach out to us via phone (+46 771 100 235), e-mail (global-iot-support@teliacompany.com or by reporting an incident in our IoT portal.

We are sorry for any inconvenience caused.

Best regards,
Telia

Posted on Feb 10, 2025 - 14:32 CET
Past Incidents
Feb 11, 2025
Resolved - This incident has been resolved.
Feb 11, 17:59 CET
Identified - The issue has been identified and a fix is being implemented.
Feb 11, 15:59 CET
Investigating - Dear user,

Please be informed that we are currently experiencing issues with our voice services.
We are working to solve it as soon as possible.

More updates will follow here.

Best regards,
Your Telia IoT Team.

Feb 11, 15:58 CET
Completed - The scheduled maintenance has been completed.
Feb 11, 10:17 CET
Scheduled - Dear User,

We are informing you about a planned change activity.
Degradation of Service may occur due to this change.

Start time of maintenance: 2024-11-21 02:00 CET
End time of maintenance: 2024-11-21 05:00 CET
Enterprise disturbance time:
During the scheduled time window, approximately 10min break per site.

Work performed on: RAN network

Location of works: Norway
Geographical area: Nodes located in following fylke:
Troms og Finnmark, Vestland, Nordland, Svalbard


Enterprise impact:
Software will be activated by a planned node restart between 02:00-02:30 CET of all nodes in the announced areas, performed in batches.
10 minutes outage on LTE (4G) cells during node restart, many nodes are multitech nodes which will also affect 2G and 5G traffic.

Change reason: Software upgrade to last decided software level.

If you experience problems after the change, please restart your device.
In case of any further problems, please log an incident in your portal for IoT services.

We are sorry for any inconvenience caused.

Best regards,
Telia

Nov 12, 10:32 CET
Completed - The scheduled maintenance has been completed.
Feb 11, 10:16 CET
Scheduled - Dear User,

We are informing you about a planned change activity.
Degradation of Service may occur due to this change.

Start time of maintenance: 2024-11-05 00:00 CET
End time of maintenance: 2024-11-05 02:00 CET
Enterprise disturbance time:
During the scheduled time window, approximately 10min break per site.

Work performed on: RAN network

Location of works: Norway
Geographical area: Lilleström and Oslo east area.


Enterprise impact:
Software will be activated by a node restart between 00:00-00:30 CET of all nodes in the announced areas, Software will be activated by a planned node restart between 00:00-00:30 CET of all nodes in the announced areas, performed in batches.
10 minutes outage on LTE (4G) cells during node restart, many nodes are multitech nodes which will also affect 2G and 5G traffic.

Change reason: Software upgrade to last decided software level.

If you experience problems after the change, please restart your device.
In case of any further problems, please log an incident in your portal for IoT services.

We are sorry for any inconvenience caused.

Best regards,
Telia

Oct 28, 08:04 CET
Completed - The scheduled maintenance has been completed.
Feb 11, 10:16 CET
Scheduled - Dear User,

We are informing you about a planned change activity.
Degradation of Service may occur due to this change.

Start time of maintenance: 2024-11-12 02:00 CET
End time of maintenance: 2024-11-12 05:00 CET
Enterprise disturbance time:
During the scheduled time window, approximately 10min break per site.

Work performed on: RAN network

Location of works: Norway
Geographical area: Nodes located in following fylke:
Agder Viken, Vestland, Oslo, Rogaland, Vestfold og Telemark


Enterprise impact:
Software will be activated by a planned node restart between 02:00-02:30 CET of all nodes in the announced areas, performed in batches.
10 minutes outage on LTE (4G) cells during node restart, many nodes are multitech nodes which will also affect 2G and 5G traffic.

Change reason: Software upgrade to last decided software level.

If you experience problems after the change, please restart your device.
In case of any further problems, please log an incident in your portal for IoT services.

We are sorry for any inconvenience caused.

Best regards,
Telia

Oct 29, 07:50 CET
Completed - The scheduled maintenance has been completed.
Feb 11, 10:16 CET
Scheduled - Dear User,

We are informing you about a planned change activity.
Degradation of Service may occur due to this change.

Start time of maintenance: 2024-11-12 22:00 CET
End time of maintenance: 2024-11-13 05:00 CET
Enterprise disturbance time: During the scheduled time window, approximately 10min break per site.

Work performed on: RAN

Location of works: Finland
Area contains: South Espoo - Kirkkonummi region.

Enterprise impact:
Approximately 10min break per site in 4G&5G service + 2G&3G in case the site is single RAN site. Sites are upgraded in smaller batches.

Change reason: New 4G&5G RAN features + software corrections.

If you experience problems after the change, please restart your device.
In case of any further problems, please log an incident in your portal for IoT services.

We are sorry for any inconvenience caused.

Best regards,
Telia

Oct 28, 12:22 CET
Completed - The scheduled maintenance has been completed.
Feb 11, 10:15 CET
Scheduled - Hello,
We would like to address an internal issue that occurred between May 1st and June 1st, which affected the sender address for our announcements. We apologize for any inconvenience this may have caused.

Due to an oversight on our part, some of our recent communications were mistakenly sent from an incorrect address (no-reply@aeris.com). We have taken immediate action to rectify this situation.

Moving forward, all announcements will be sent from the correct domain, ensuring that you receive accurate and timely information. The correct sender address is now: no-reply@iot-connectivity.teliacompany.com.

Thank you for your understanding.
Telia

Jun 4, 07:40 CEST
Feb 10, 2025

No incidents reported.

Feb 9, 2025

No incidents reported.

Feb 8, 2025

No incidents reported.

Feb 7, 2025

No incidents reported.

Feb 6, 2025

No incidents reported.

Feb 5, 2025

No incidents reported.

Feb 4, 2025

No incidents reported.

Feb 3, 2025

No incidents reported.

Feb 2, 2025

No incidents reported.

Feb 1, 2025

No incidents reported.

Jan 31, 2025

No incidents reported.

Jan 30, 2025

No incidents reported.

Jan 29, 2025

No incidents reported.

Jan 28, 2025
Resolved - This incident has been resolved.
Jan 28, 08:04 CET
Investigating - Dear user,

Please be informed that we are currently experiencing a disturbance in the mobile network in Sweden. We are working to resolve this issue as soon as possible.

Kind regards,
Your Telia IoT Team

Jan 27, 19:04 CET