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Welcome! Here you can monitor the availability of your Telia IoT services and network and components. You can also subscribe to receive notifications about status changes via email, SMS, webhooks and RRS feeds.
Get more information in the Telia IoT Customer Handbook
Telia IoT Connectivity Services
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Degraded Performance
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Maintenance
Scheduled Maintenance
Customer Notification – Planned Maintenance Activity for Telia IoT Connect Sep 1, 2026 16:00 - Sep 2, 2026 00:00 CEST
We are sending this communication to inform you about a planned change activity.
CUSTOMER ACTION MAY BE REQUIRED
Work Performed On
Maintenance and update of the Telia IoT Connect platform core services.
This activity includes platform improvements, configuration updates, reporting enhancements, and general service reliability improvements.
Expected Impact
During the maintenance window:
The Telia IoT Connect platform may be temporarily unavailable
Portal access and certain platform functions may be unavailable during parts of the maintenance window
Some customer activities may experience temporary service interruptions
Brief interruptions to SIM-related services may occur during specific parts of the maintenance activity
Traffic disturbance is expected during the maintenance window while platform updates are being applied.
Maintenance Window
Start: 2026-09-01 16:00 CET
End: 2026-09-02 00:00 CET
Enterprise disturbance time: During the full window
Enterprise impact: Temporary unavailability of platform services and functionality
Worst case scenario: Extended service unavailability until all platform components have been successfully restored
Estimated maintenance duration: 8 hours (including rollback time).
Location of Works
Backend systems within the Telia IoT Connect platform.
Impacted Country
SE
Reason for Change
To perform planned maintenance and platform improvements as part of the ongoing operation and evolution of the Telia IoT Connect platform.
This work helps ensure continued stability, reliability, performance, and service quality.
We recommend saving any ongoing work in advance and avoiding critical platform activities during the maintenance window.
If you experience problems after the change, please restart your device.
In case of any further problems, please log an incident via your IoT services portal.
We are sorry for any inconvenience caused.
Best regards,
Telia
Posted on Aug 31, 2026 - 14:38 CEST
CUSTOMER ACTION MAY BE REQUIRED
Work Performed On
Maintenance and update of the Telia IoT Connect platform core services.
This activity includes platform improvements, configuration updates, reporting enhancements, and general service reliability improvements.
Expected Impact
During the maintenance window:
The Telia IoT Connect platform may be temporarily unavailable
Portal access and certain platform functions may be unavailable during parts of the maintenance window
Some customer activities may experience temporary service interruptions
Brief interruptions to SIM-related services may occur during specific parts of the maintenance activity
Traffic disturbance is expected during the maintenance window while platform updates are being applied.
Maintenance Window
Start: 2026-09-01 16:00 CET
End: 2026-09-02 00:00 CET
Enterprise disturbance time: During the full window
Enterprise impact: Temporary unavailability of platform services and functionality
Worst case scenario: Extended service unavailability until all platform components have been successfully restored
Estimated maintenance duration: 8 hours (including rollback time).
Location of Works
Backend systems within the Telia IoT Connect platform.
Impacted Country
SE
Reason for Change
To perform planned maintenance and platform improvements as part of the ongoing operation and evolution of the Telia IoT Connect platform.
This work helps ensure continued stability, reliability, performance, and service quality.
We recommend saving any ongoing work in advance and avoiding critical platform activities during the maintenance window.
If you experience problems after the change, please restart your device.
In case of any further problems, please log an incident via your IoT services portal.
We are sorry for any inconvenience caused.
Best regards,
Telia
Posted on Aug 31, 2026 - 14:38 CEST
Telia IoT Platform & Solutions Scheduled Maintenance for IoT-TICKET® 4.28 update and maintenance break Sep 2, 2026 06:00-12:00 CEST
We have scheduled maintenance for IoT-TICKET® 4.28
Maintenance window:
2026-09-02 06:00
2026-09-02 12:00
Impact: Traffic disturbances and temporary service interruptions may occur during the maintenance window.
Affected users: All users.
Impacted regions: SE, NO, DK, FI.
Reason for maintenance: Normal LCM work to ensure a future robust service.
Rollback is possible.
We kindly ask you to consider this service break when planning your work. We apologize for any inconvenience this may cause. If you have any questions regarding the update, please contact our IoT support.
We apologize for any inconvenience this may cause.
Posted on Aug 18, 2026 - 13:46 CEST
Maintenance window:
2026-09-02 06:00
2026-09-02 12:00
Impact: Traffic disturbances and temporary service interruptions may occur during the maintenance window.
Affected users: All users.
Impacted regions: SE, NO, DK, FI.
Reason for maintenance: Normal LCM work to ensure a future robust service.
Rollback is possible.
We kindly ask you to consider this service break when planning your work. We apologize for any inconvenience this may cause. If you have any questions regarding the update, please contact our IoT support.
We apologize for any inconvenience this may cause.
Posted on Aug 18, 2026 - 13:46 CEST
IOTCHG-9384/ IOTDCS-2252 - SMSC AMS Software Upgrade - Final VSS / Java version / Update Sep 3, 2026 20:00 - Sep 4, 2026 03:00 CEST
We have scheduled maintenance for IOTDCS-2252 - SMSC STO Software Upgrade - Final VSS / Java version
Maintenance window: Start time of maintenance: September 3rd, 20:00 UTC
End time of maintenance: September 4th, 3:00 UTC
Impact: Enterprise impact: Service Affecting and Loss of Redundancy
Service Affecting and Loss of Redundancy
Please note that SMPP binds for SMSC accounts on the Central AMS SMSC will experience a brief disconnection of approximately 5 minutes, within the impact window of 21:00 UTC to 23:00 UTC on September 3rd.
This will result in a impact on SMPP binds on the Amsterdam SMSC. SMSC STO remains unaffected by this maintenance, and binds can be proactively migrated there to prevent any service disruption.
Action required for partners:
Please migrate your SMPP binds to the STO SMSC prior to the scheduled activity to prevent any disruption to your traffic.
If binds are not moved to STO prior to the maintenance activity, they will be dropped from AMS, which will cause any SMSC traffic over those binds to fail.
Customer action may be required during or after this maintenance.
Reason for maintenance: SW upgrade Central SMSC Software refresh
If you experience issues after the maintenance, please restart your device.
If you continue to experience issues please log an incident in your portal for IoT services.
Posted on Aug 25, 2026 - 14:48 CEST
Maintenance window: Start time of maintenance: September 3rd, 20:00 UTC
End time of maintenance: September 4th, 3:00 UTC
Impact: Enterprise impact: Service Affecting and Loss of Redundancy
Service Affecting and Loss of Redundancy
Please note that SMPP binds for SMSC accounts on the Central AMS SMSC will experience a brief disconnection of approximately 5 minutes, within the impact window of 21:00 UTC to 23:00 UTC on September 3rd.
This will result in a impact on SMPP binds on the Amsterdam SMSC. SMSC STO remains unaffected by this maintenance, and binds can be proactively migrated there to prevent any service disruption.
Action required for partners:
Please migrate your SMPP binds to the STO SMSC prior to the scheduled activity to prevent any disruption to your traffic.
If binds are not moved to STO prior to the maintenance activity, they will be dropped from AMS, which will cause any SMSC traffic over those binds to fail.
Customer action may be required during or after this maintenance.
Reason for maintenance: SW upgrade Central SMSC Software refresh
If you experience issues after the maintenance, please restart your device.
If you continue to experience issues please log an incident in your portal for IoT services.
Posted on Aug 25, 2026 - 14:48 CEST
Telia IoTA Connectivity Services (DCS) IOTCHG-9386 - IOTDCS-2252 - SMSC STO Software Upgrade - Final VSS / Java version Sep 13, 2026 00:00-01:00 CEST
We have scheduled maintenance for IOTDCS-2252 - SMSC STO Software Upgrade - Final VSS / Java version
Maintenance window: Start time of maintenance: Postponed. A new implementation date will be communicated as soon as it becomes available (Was July 20th,15:00 UTC)
End time of maintenance: N/A (Was July 20th, 23:30 UTC)
Impact: Enterprise impact: Service Affecting and Loss of Redundancy
Please note that SMPP binds for SMSC accounts on the Central STO SMSC will experience a brief disconnection of approximately 30 minutes between 19:00 and 21:00 UTC.
This will result in a temporary 50% loss of redundancy for SMSC STO. SMSC AMS remains unaffected by this maintenance, and binds can be proactively migrated there to prevent any service disruption.
Action required for partners:
Please migrate your SMPP binds to the AMS SMSC prior to the scheduled activity to prevent any disruption to your traffic.
Customer action may be required during or after this maintenance.
Reason for maintenance: SW upgrade Central SMSC Software refresh
If you experience issues after the maintenance, please restart your device.
If you continue to experience issues please log an incident in your portal for IoT services.
We apologize for any inconvenience this may cause.
Posted on Jul 21, 2026 - 10:11 CEST
Maintenance window: Start time of maintenance: Postponed. A new implementation date will be communicated as soon as it becomes available (Was July 20th,15:00 UTC)
End time of maintenance: N/A (Was July 20th, 23:30 UTC)
Impact: Enterprise impact: Service Affecting and Loss of Redundancy
Please note that SMPP binds for SMSC accounts on the Central STO SMSC will experience a brief disconnection of approximately 30 minutes between 19:00 and 21:00 UTC.
This will result in a temporary 50% loss of redundancy for SMSC STO. SMSC AMS remains unaffected by this maintenance, and binds can be proactively migrated there to prevent any service disruption.
Action required for partners:
Please migrate your SMPP binds to the AMS SMSC prior to the scheduled activity to prevent any disruption to your traffic.
Customer action may be required during or after this maintenance.
Reason for maintenance: SW upgrade Central SMSC Software refresh
If you experience issues after the maintenance, please restart your device.
If you continue to experience issues please log an incident in your portal for IoT services.
We apologize for any inconvenience this may cause.
Posted on Jul 21, 2026 - 10:11 CEST
Telia IoT Connectivity: IOTCHG-6973 - STO DWH migration from OVM to OLVM Sep 13, 2026 15:00-21:00 CEST
Update -
We will be undergoing scheduled maintenance during this time.
Aug 31, 2026 - 15:30 CEST
Aug 31, 2026 - 15:30 CEST
Scheduled -
We are sending this communication to inform you regarding the planned change IOTCHG-6973 - STO DWH migration from OVM to OLVM
Please note that the change is expected to be service-affecting.
Maintenance window:
Start time of maintenance: September 13th, 15:00 UTC
End time of maintenance: September 13th, 21:00 UTC
Impact:
The following capabilities will be temporarily unavailable for approximately 30 minutes between 15:00 and 18:00: UTC:
o Usage reports & invoices - Unavailable - report generation and downloads suspended
o Traffic analytics & usage dashboards - Unavailable - portal analytics pages will not load
o Subscription search (via API/portal) - May encounter failures
Impacted regions: SE, NO, DK, FI
Customer action may be required during or after this maintenance.
Reason for maintenance:
The DWH database will be migrated to OLVM/ Alletra (new hypervisor and storage), allowing the legacy storage and hypervisors to be decommissioned.
If you continue to experience issues after restart, please log an incident in your portal for IoT services.
We apologize for any inconvenience this may cause.
Aug 31, 2026 - 15:29 CEST
Please note that the change is expected to be service-affecting.
Maintenance window:
Start time of maintenance: September 13th, 15:00 UTC
End time of maintenance: September 13th, 21:00 UTC
Impact:
The following capabilities will be temporarily unavailable for approximately 30 minutes between 15:00 and 18:00: UTC:
o Usage reports & invoices - Unavailable - report generation and downloads suspended
o Traffic analytics & usage dashboards - Unavailable - portal analytics pages will not load
o Subscription search (via API/portal) - May encounter failures
Impacted regions: SE, NO, DK, FI
Customer action may be required during or after this maintenance.
Reason for maintenance:
The DWH database will be migrated to OLVM/ Alletra (new hypervisor and storage), allowing the legacy storage and hypervisors to be decommissioned.
If you continue to experience issues after restart, please log an incident in your portal for IoT services.
We apologize for any inconvenience this may cause.
Aug 31, 2026 - 15:29 CEST
Telia IoTA Connectivity Services IOTCHG-10825/ IOTDCS-2788 - NAT IP Pool expansion for Internet Sep 15, 2026 22:00 - Sep 16, 2026 01:00 CEST
We have scheduled maintenance for IoTA Connectivity Services (DCS) IOTCHG-10825 - IOTDCS-2788 - NAT IP Pool expansion for Internet-TSM-pool.
Maintenance window:
Start time of maintenance: September 15th, 22:00 UTC
End time of maintenance: September 16th, 01:00 UTC
Enterprise impact: Service Impact
Impact: Gi traffic for APNs using IoTA internet breakout and public IPs at the Stockholm site. A brief interruption lasting a couple of seconds. Active TCP sessions will be dropped and must automatically re-establish.
Action needed by Telia IoT customers:
Enterprises with Internet and Customized APNs must update their inbound and outbound firewall rules and filters to allow the new IP ranges - please refer to announcement email sent to you earlier.
Reason for maintenance:
This activity expands the IP address pool to prevent address exhaustion and ensure ongoing capacity for devices on the platform.
Worst-case scenario: [e.g. Extended service disruption until maintenance is completed].
If you experience issues after the maintenance, please restart your device.
If you continue to experience issues after reboot, please log an incident in your portal for SPT services.
We apologize for any inconvenience this may cause.
Posted on Aug 27, 2026 - 14:20 CEST
Maintenance window:
Start time of maintenance: September 15th, 22:00 UTC
End time of maintenance: September 16th, 01:00 UTC
Enterprise impact: Service Impact
Impact: Gi traffic for APNs using IoTA internet breakout and public IPs at the Stockholm site. A brief interruption lasting a couple of seconds. Active TCP sessions will be dropped and must automatically re-establish.
Action needed by Telia IoT customers:
Enterprises with Internet and Customized APNs must update their inbound and outbound firewall rules and filters to allow the new IP ranges - please refer to announcement email sent to you earlier.
Reason for maintenance:
This activity expands the IP address pool to prevent address exhaustion and ensure ongoing capacity for devices on the platform.
Worst-case scenario: [e.g. Extended service disruption until maintenance is completed].
If you experience issues after the maintenance, please restart your device.
If you continue to experience issues after reboot, please log an incident in your portal for SPT services.
We apologize for any inconvenience this may cause.
Posted on Aug 27, 2026 - 14:20 CEST