Update - We are continuing to investigate this issue.
Jan 31, 2023 - 09:56 CET
Update - We are continuing to investigate this issue.
Jan 13, 2023 - 08:54 CET
Investigating - Dear user,

Please be informed that we are experiencing NB-IoT sleeping cell issues in the NB-IoT network in Denmark. Reason is still unknown but a high level escalation is done to secure resources to investigate and fix this as soon as possible.

A preventive action to identify sleeping cells is performed every morning.
This mitigates the issues for most areas but we encourage our customers to raise an incident towards us if there are any issues that could be related to this issue. The Issue manifests itself by a sudden loss of connectivity for all NB-IoT devices in a very local area, covered by a single cell.

If you do experience an issue that might be related to this, please contact our Service Desk via email:
Global-IoT-Support@teliacompany.com, by phone +46 (0) 771 100 235 or by reporting an incident through our portal.

Best regards,
Telia

Jan 13, 2023 - 08:53 CET

About This Site

Welcome to the Status Portal for Telia IoT. Here you can monitor the availability of your service’s network and components. You can also subscribe to receive notifications about status changes via email, SMS, webhooks and RRS feeds. Select the following components for your service:

IoT Platform & Solutions
• Telia IoT Portal
• Customer Portal (Classic)
• Management portal (Classic)
• Public REST API
• Data Ingress and Egress

Global IoT Connectivity
• Telia IoT Portal
• Global IoT Connectivity
• Countries of interest
• Relevant Mobile network components

IoT Connectivity
• Managed IoT Connectivity
• Relevant Mobile network components

Get more information in the Telia IoT Customer Handbook at https://business.teliacompany.com/contact

Portals Operational
Telia IoT Portal Operational
Customer Portal (Classic) Operational
Management Portal (Classic) Operational
Public REST API Operational
Data Ingress Operational
Device API (CoAP) Operational
Azure IoT Hub Operational
Data Egress Operational
Push to AWS IoT Core Operational
Push to Azure Event Hub Operational
Managed IoT Connectivity Operational
Telia IoT Service Portal Operational
2G + 3G Operational
Sweden Operational
Norway Operational
Finland Operational
Denmark Operational
4G Operational
Sweden Operational
Norway Operational
Finland Operational
Denmark Operational
LTE-M Operational
Sweden Operational
Norway Operational
Finland Operational
Denmark Operational
NB-IoT Degraded Performance
Sweden Operational
Norway Operational
Finland Operational
Denmark Degraded Performance
Global IoT Connectivity Operational
Global IoT Connectivity ? Operational
Australia ? Operational
China ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Managed IoT Connectivity - Planned Change Feb 5, 2023 18:00 - Feb 6, 2023 00:00 CET
We are sending this communication to inform you about a planned change activity.

No disturbance is expected due to this change.

Start time of maintenance: 2023-02-05 18:00 CET
End time of maintenance: 2023-02-06 00:00 CET
Enterprise disturbance time: None expected


Work performed on: BSS

Location of works: Central site

Enterprise impact: No impact expected

Worst case scenario:
If an unforeseen issue will appear the Service Portal and all
public APIs (excluding SMS API) might be impacted for around 15 minutes

Change reason: Software upgrade to last decided software level.

Impacted Country: SE, DE, FI, NO

If you experience problems after the change, please restart your device.
In case of any further problems, please log an incident in your portal for IoT services.

We are sorry for any inconvenience caused.

Best regards,
Telia

Posted on Jan 23, 2023 - 07:43 CET
Dear User,

We are sending this communication to inform you about a planned change activity.

Traffic disturbance is expected due to this change.

Start time of maintenance: 2023-02-06 02:00 CET
End time of maintenance: 2023-02-06 05:00 CET
Enterprise disturbance time:
During the scheduled time window, approximately 10min break per node.

Work performed on: RAN

Location of works: SE
Area contains:
Blekinge län| Jönköpings län| Kalmar län| Kronobergs län
Gävleborgs län| Jämtlands län| Västernorrlands län


Enterprise impact:
Software will be activated by a node restart of all nodes between 02:00-05:00CET.
10 minutes outage on LTE (4G) cells during node restart, many nodes are multitech nodes so 2G and 5G will also be affected.

Change reason: Software upgrade to last decided software level.

Impacted Country: Sweden

If you experience problems after the change, please restart your device.
In case of any further problems, please log an incident in your portal for IoT services.

We are sorry for any inconvenience caused.

Best regards,
Telia

Posted on Jan 26, 2023 - 08:42 CET
Dear User,

We are sending this communication to inform you about a planned change activity.

No traffic disturbance is expected due to this change.

Start time of maintenance: 2023-02-06 09:00 CET
End time of maintenance: 2023-02-06 17:00 CET
Enterprise disturbance time: No impact expected
Enterprise impact:
None, traffic will be offloaded before work and new sessions during upgrade will use other site

Work performed on: NB-IoT Node
Location of works: Norway
Impacted Country: NO

Change reason: LCM Software upgrade

If you experience problems after the change, please restart your device.
In case of any further problems, please log an incident in your portal for IoT services.

We are sorry for any inconvenience caused.

Best regards,
Telia

Posted on Jan 09, 2023 - 10:30 CET
Managed IoT Connectivity - Planned Change Feb 6, 2023 17:00 - Feb 7, 2023 05:00 CET
Dear User,

We are sending this communication to inform you about a planned change activity.

Traffic disturbance is expected due to this change.

Start time of maintenance: 2023-02-06 17:00 CET
End time of maintenance: 2023-02-07 05:00 CET
Enterprise disturbance time:
15 minutes outage on 2G cells in the affected areas.

Work performed on: RAN

Location of works: Sweden
Area contains:
Jönköping, Värnamo, Halmstad with surrounding areas.
Tärnaby, Jokkmokk, Boden, Nordmaling, Dorotea, Storuman, Arvidsjaur with surrounding areas.

Enterprise impact:
Software will be activated by a node restart. 15 minutes outage on 2G cells.

Change reason: Software upgrade to last decided software level.

Impacted Country: SE

If you experience problems after the change, please restart your device.
In case of any further problems, please log an incident in your portal for IoT services.

We are sorry for any inconvenience caused.

Best regards,
Telia

Posted on Jan 24, 2023 - 07:31 CET
Dear User,

We are sending this communication to inform you about a planned change activity.

Traffic disturbance is expected due to this change.

Start time of maintenance: 2023-02-07 02:00 CET
End time of maintenance: 2023-02-07 05:00 CET
Enterprise disturbance time:
During the scheduled time window, approximately 10min break per node.

Work performed on: RAN

Location of works: SE
Area contains:
Hallands län (part of)| Skåne län| Norrbottens län| Västerbottens län

Enterprise impact:
Software will be activated by a node restart of all nodes between 02:00-05:00CET.
10 minutes outage on LTE (4G) cells during node restart, many nodes are multitech nodes so 2G and 5G will also be affected.

Change reason: Software upgrade to last decided software level.

Impacted Country: Sweden

If you experience problems after the change, please restart your device.
In case of any further problems, please log an incident in your portal for IoT services.

We are sorry for any inconvenience caused.

Best regards,
Telia

Posted on Jan 27, 2023 - 10:04 CET
Update - Date change from 9th of February to 7th of February.
Feb 02, 2023 - 16:05 CET
Scheduled - Dear User,

We are sending this communication to inform you about a planned change activity.

No traffic disturbance is expected due to this change.

Start time of maintenance: 2023-02-07 09:00 CET
End time of maintenance: 2023-02-07 17:00 CET
Enterprise disturbance time: No impact expected
Enterprise impact:
None, traffic will be offloaded before work and new sessions during upgrade will use another site

Work performed on: NB-IoT Node
Location of works: SE
Impacted Country: SE

Change reason: LCM Software upgrade

If you experience problems after the change, please restart your device.
In case of any further problems, please log an incident in your portal for IoT services.

We are sorry for any inconvenience caused.

Best regards,
Telia

Jan 31, 2023 - 16:22 CET
Dear User,

We are sending this communication to inform you about a planned change activity.

No traffic disturbance is expected due to this change.

Start time of maintenance: 2023-02-07 09:00 CET
End time of maintenance: 2023-02-07 17:00 CET
Enterprise disturbance time: No impact expected
Enterprise impact:
None, traffic will be offloaded before work and new sessions during upgrade will use other site

Work performed on: NB-IoT Node
Location of works: Finland
Impacted Country: FI

Change reason: LCM Software upgrade

If you experience problems after the change, please restart your device.
In case of any further problems, please log an incident in your portal for IoT services.

We are sorry for any inconvenience caused.

Best regards,
Telia

Posted on Jan 09, 2023 - 13:27 CET
Managed IoT Connectivity - Planned Change Feb 8, 2023 17:00 - Feb 9, 2023 05:00 CET
Dear User,

We are sending this communication to inform you about a planned change activity.

Traffic disturbance is expected due to this change.

Start time of maintenance: 2023-02-08 17:00 CET
End time of maintenance: 2023-02-09 05:00 CET
Enterprise disturbance time:
15 minutes outage on 2G cells in the affected areas.

Work performed on: RAN

Location of works: Sweden
Area contains:
Gothenburg with surrounding areas.
Sundsvall, Hudiksvall with surrounding areas.

Enterprise impact:
Software will be activated by a node restart. 15 minutes outage on 2G cells.

Change reason: Software upgrade to last decided software level.

Impacted Country: SE

If you experience problems after the change, please restart your device.
In case of any further problems, please log an incident in your portal for IoT services.

We are sorry for any inconvenience caused.

Best regards,
Telia

Posted on Jan 24, 2023 - 07:54 CET
Update - Date change from 7th of February to 9th of February.
Feb 02, 2023 - 16:03 CET
Scheduled - Dear User,

We are sending this communication to inform you about a planned change activity.

No traffic disturbance is expected due to this change.

Start time of maintenance: 2023-02-09 09:00 CET
End time of maintenance: 2023-02-09 17:00 CET
Enterprise disturbance time: No impact expected
Enterprise impact:
None, traffic will be offloaded before work and new sessions during upgrade will use other site

Work performed on: NB-IoT Node
Location of works: Denmark
Impacted Country: DK

Change reason: LCM Software upgrade

If you experience problems after the change, please restart your device.
In case of any further problems, please log an incident in your portal for IoT services.

We are sorry for any inconvenience caused.

Best regards,
Telia

Jan 09, 2023 - 13:08 CET
Managed IoT Connectivity - Planned Change Feb 13, 2023 17:00 - Feb 14, 2023 05:00 CET
Update - We will be undergoing scheduled maintenance during this time.
Jan 31, 2023 - 09:08 CET
Update - Added one more geographical area into this planned work , Western Part.
Jan 31, 2023 - 08:38 CET
Scheduled - Dear User,

We are sending this communication to inform you about a planned change activity.

Traffic disturbance is expected due to this change.

Start time of maintenance: 2023-02-13 17:00 CET
End time of maintenance: 2023-02-14 05:00 CET
Enterprise disturbance time:
15 minutes outage on 2G cells in the affected areas.

Work performed on: RAN

Location of works: Sweden
Area contains:
Northern part:
Gävle, Sundsvall, Hudiksvall, Sveg, Vemdalen, Åre, all with surrounding areas.

Western Part:
Trollhättan, Lysekil, Strömstad, Åmål, Mariestad, Ulricehamn, Borås, all with surrounding areas.


Enterprise impact:
Software will be activated by a node restart. 15 minutes outage on 2G cells.

Change reason: Software upgrade to last decided software level.

Impacted Country: SE

If you experience problems after the change, please restart your device.
In case of any further problems, please log an incident in your portal for IoT services.

We are sorry for any inconvenience caused.

Best regards,
Telia

Jan 30, 2023 - 15:36 CET
Managed IoT Connectivity - Planned Change Feb 14, 2023 18:00 - Feb 15, 2023 00:00 CET
Dear User,

We are sending this communication to inform you about a planned change activity.

SMS traffic delay is expected due to this change.

Start time of maintenance: 2023-02-14 18:00 CET
End time of maintenance: 2023-02-15 00:00 CET
Enterprise disturbance time:
4 x 15 minutes between: 19:30 - 19:45 CET, 19:45 - 20:00 CET, 20:45 - 21:00 CET, 20:45 - 21:00 CET.

Work performed on: Amsterdam SMSC

Location of works: Holland

Enterprise impact:
• Small delay of the messages in store will be observed (messages received by IoTA CM but not yet delivered or in store for being resent)

• AO (application originated)/API messages will be delayed for SMPP Accounts that have only 1 bind opened and that is on DCP1 (AMS) SMSC1

Change reason: Preventive maintenance work recommended by vendor

Impacted Country: SE, FI, NO, DK

In case of any problems, please log an incident in your portal for IoT services.

We are sorry for any inconvenience caused.

Best regards,
Telia

Posted on Jan 30, 2023 - 13:20 CET
Global IoT Connectivity - Planned Change Feb 15, 2023 06:00-09:00 CET
Update - Change to correct header
Jan 27, 2023 - 13:13 CET
Scheduled - Dear User,

We are sending this communication to inform you about a planned change activity.

No disturbance is expected due to this change.

Start time of maintenance: 2023-02-15 06:00 CET
End time of maintenance: 2023-02-15 09:00 CET
Enterprise disturbance time: None

Work performed on: Global IoT Connectivity

Location of works: Central site
Sites are geographically located all around Finland
Remaining sites that are still running on old software.


Enterprise impact: No impact expected

Change reason: Improved functionality (new and improved account database) & software life cycle.

Impacted Country: FI, SE, NO, DK

If you experience problems after the change, please log an incident in your portal for IoT services.

We are sorry for any inconvenience caused.

Best regards,
Telia

Jan 27, 2023 - 09:27 CET
Managed IoT Connectivity - Planned Change Feb 15, 2023 17:00 - Feb 16, 2023 05:00 CET
Dear User,

We are sending this communication to inform you about a planned change activity.

Traffic disturbance is expected due to this change.

Start time of maintenance: 2023-02-15 17:00 CET
End time of maintenance: 2023-02-16 05:00 CET
Enterprise disturbance time:
15 minutes outage on 2G cells in the affected areas.

Work performed on: RAN

Location of works: Sweden
Area contains:
Härnösand, Örnsköldsvik, Östersund, Strömsund, Gäddede, all with surrounding areas.

Enterprise impact:
Software will be activated by a node restart. 15 minutes outage on 2G cells.

Change reason: Software upgrade to last decided software level.

Impacted Country: SE

If you experience problems after the change, please restart your device.
In case of any further problems, please log an incident in your portal for IoT services.

We are sorry for any inconvenience caused.

Best regards,
Telia

Posted on Jan 31, 2023 - 09:07 CET
Managed IoT Connectivity - Planned Change Feb 16, 2023 18:00 - Feb 17, 2023 00:00 CET
Dear User,

We are sending this communication to inform you about a planned change activity.

SMS traffic delay is expected due to this change.

Start time of maintenance: 2023-02-16 18:00 CET
End time of maintenance: 2023-02-17 00:00 CET
Enterprise disturbance time:
4 x 15 minutes between: 19:30 - 19:45 CET, 19:45 - 20:00 CET, 20:45 - 21:00 CET, 20:45 - 21:00 CET.

Work performed on: Stockholm SMSC

Location of works: Sweden

Enterprise impact:
• Small delay of the messages in store will be observed (messages received by IoTA CM but not yet delivered or in store for being resent)

• AO (application originated)/API messages will be delayed for SMPP Accounts that have only 1 bind opened and that is on DCP1(STO)SMSC1

Change reason: Preventive maintenance work recommended by vendor

Impacted Country: SE, FI, NO, DK

In case of any problems, please log an incident in your portal for IoT services.

We are sorry for any inconvenience caused.

Best regards,
Telia

Posted on Jan 30, 2023 - 08:59 CET
Managed IoT Connectivity - Planned Change Feb 20, 2023 23:30 - Feb 21, 2023 05:00 CET
Dear User,

We are sending this communication to inform you about a planned change activity.

Traffic disturbance is expected due to this change.

Start time of maintenance: 2023-02-20 23:30 CET
End time of maintenance: 2023-02-21 05:00 CET
Enterprise disturbance time:
During the scheduled time window, approximately 10min break on 2G cells.

Work performed on: RAN

Location of works: Sweden
Area contains:
south-eastern parts of Stockholm
Nacka, Tyresö, Handen with surrounding areas


Enterprise impact:
Approx. 10 minutes outage on 2G cells in the affected area. Services through 2G will not be available for users. No impact at all on 4G or 3G

Change reason: Software upgrade to next decided sw, add correction and new functionality.

If you experience problems after the change, please restart your device.
In case of any further problems, please log an incident in your portal for IoT services.

We are sorry for any inconvenience caused.

Best regards,
Telia

Posted on Jan 31, 2023 - 16:07 CET
Managed IoT Connectivity - Planned Change Feb 20, 2023 23:30 - Feb 21, 2023 05:00 CET
Dear User,

We are sending this communication to inform you about a planned change activity.

Traffic disturbance is expected due to this change.

Start time of maintenance: 2023-02-20 23:30 CET
End time of maintenance: 2023-02-21 05:00 CET
Enterprise disturbance time:
During the scheduled time window, approximately 10min break on 2G cells.

Work performed on: RAN

Location of works: Sweden
Area contains:
Mölndal with surrounding areas
Stenungsund, Kungälv with surrounding areas
Falkenberg, Skövde with surrounding areas
Ulricehamn with surrounding areas

Enterprise impact:
Approx. 10 minutes outage on 2G cells in the affected area. Services through 2G will not be available for users. No impact at all on 4G or 3G

Change reason: Software upgrade to next decided sw, add correction and new functionality.

If you experience problems after the change, please restart your device.
In case of any further problems, please log an incident in your portal for IoT services.

We are sorry for any inconvenience caused.

Best regards,
Telia

Posted on Jan 30, 2023 - 15:13 CET
Managed IoT Connectivity - Planned Change Feb 27, 2023 23:30 - Feb 28, 2023 05:00 CET
Dear User,

We are sending this communication to inform you about a planned change activity.

Traffic disturbance is expected due to this change.

Start time of maintenance: 2023-02-27 23:30 CET
End time of maintenance: 2023-02-28 05:00 CET
Enterprise disturbance time:
During the scheduled time window, approximately 10min break on 2G cells.

Work performed on: RAN

Location of works: Sweden
Area contains:
Skåne county
Jönköping, Vetlanda, Värnamo, Ullared, Halmstad, Markaryd all with surrounding areas



Enterprise impact:
Approx. 10 minutes outage on 2G cells in the affected area. Services through 2G will not be available for users. No impact at all on 4G or 3G

Change reason: Software upgrade to next decided sw, add correction and new functionality.

If you experience problems after the change, please restart your device.
In case of any further problems, please log an incident in your portal for IoT services.

We are sorry for any inconvenience caused.

Best regards,
Telia

Posted on Feb 02, 2023 - 08:26 CET
Past Incidents
Feb 2, 2023
Resolved - This incident has been resolved.
Feb 2, 08:10 CET
Investigating - Hello,

Please be informed that we are currently experiencing login issues to IoT Portal.
When accessing https://teliaiot.com/auth/login/?returnUrl=%2F to login and after giving the username and password (and optionally 2FA token) the browser gets stuck in redirect loop.

Workaround is to access https://teliaiot.com instead.

We apologize for the inconvenience this has caused.

Feb 1, 19:53 CET
Completed - The scheduled maintenance has been completed.
Feb 2, 05:01 CET
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 1, 22:00 CET
Scheduled - Dear User,

We are sending this communication to inform you about a planned change activity.

Traffic disturbance is expected due to this change.

Start time of maintenance: 2023-02-01 22:00 CET
End time of maintenance: 2023-02-02 05:00 CET
Enterprise disturbance time:
During the scheduled time window, approximately 10min break per site.

Work performed on: RAN

Location of works: Finland
Sites are geographically located all around Finland
Remaining sites that are still running on old software.


Enterprise impact:
Approximately 10min break per site in 4G&5G service + 2G&3G in case the site is single RAN site. Sites are upgraded in smaller batches.

Change reason: New 4G&5G RAN features + software corrections.

Impacted Country: FI

If you experience problems after the change, please restart your device.
In case of any further problems, please log an incident in your portal for IoT services.

We are sorry for any inconvenience caused.

Best regards,
Telia

Jan 26, 11:02 CET
Completed - The scheduled maintenance has been completed.
Feb 2, 05:01 CET
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 2, 02:00 CET
Scheduled - Dear User,

We are sending this communication to inform you about a planned change activity.

Traffic disturbance is expected due to this change.

Start time of maintenance: 2023-02-02 02:00 CET
End time of maintenance: 2023-02-02 05:00 CET
Enterprise disturbance time:
During the scheduled time window, approximately 10min break per node.

Work performed on: RAN

Location of works: SE
Area contains: Stockholm area| East part of Svealand


Enterprise impact:
Software will be activated by a node restart of all nodes between 02:00-05:00CET.
10 minutes outage on LTE (4G) cells during node restart, many nodes are multitech nodes so 2G and 5G will also be affected.

Change reason: Software upgrade to last decided software level.

Impacted Country: Sweden

If you experience problems after the change, please restart your device.
In case of any further problems, please log an incident in your portal for IoT services.

We are sorry for any inconvenience caused.

Best regards,
Telia

Jan 26, 08:01 CET
Feb 1, 2023
Completed - The scheduled maintenance has been completed.
Feb 1, 05:00 CET
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 1, 02:00 CET
Scheduled - Dear User,

We are sending this communication to inform you about a planned change activity.

Traffic disturbance is expected due to this change.

Start time of maintenance: 2023-02-01 02:00 CET
End time of maintenance: 2023-02-01 05:00 CET
Enterprise disturbance time:
During the scheduled time window, approximately 10min break per node.

Work performed on: RAN

Location of works: SE
Area contains: Gotlands län | Stockholms län | Södermanlands län
Uppsala län | Östergötlands län


Enterprise impact:
Software will be activated by a node restart of all nodes between 02:00-05:00CET.
10 minutes outage on LTE (4G) cells during node restart, many nodes are multitech nodes so 2G and 5G will also be affected.

Change reason: Software upgrade to last decided software level.

Impacted Country: Sweden

If you experience problems after the change, please restart your device.
In case of any further problems, please log an incident in your portal for IoT services.

We are sorry for any inconvenience caused.

Best regards,
Telia

Jan 19, 14:47 CET
Completed - The scheduled maintenance has been completed.
Feb 1, 05:00 CET
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 31, 22:00 CET
Scheduled - Dear User,

We are sending this communication to inform you about a planned change activity.

Traffic disturbance is expected due to this change.

Start time of maintenance: 2023-01-31 22:00 CET
End time of maintenance: 2023-02-01 05:00 CET
Enterprise disturbance time:
During the scheduled time window, approximately 10min break per site.
Sites are geographically located all around Sweden

Work performed on: RAN

Location of works: Sweden
Sites are geographically located all around Sweden.


Enterprise impact:
Approximately 10min break per site in 4G&5G service + 2G&3G in case the site is single RAN site. Sites are upgraded in smaller batches.

Change reason: New 4G&5G RAN features + software corrections.

Impacted Country: SE

If you experience problems after the change, please restart your device.
In case of any further problems, please log an incident in your portal for IoT services.

We are sorry for any inconvenience caused.

Best regards,
Telia

Jan 23, 12:57 CET
Jan 31, 2023
Completed - The scheduled maintenance has been completed.
Jan 31, 14:00 CET
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 31, 10:03 CET
Scheduled - Telia will be performing scheduled maintenance on Tuesdays between 10 CET and 14 CET. You may experience issues with some services for a short period, but we’ll try to minimize any disruption to you.
Jan 30, 10:21 CET
Completed - The scheduled maintenance has been completed.
Jan 31, 05:00 CET
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 31, 02:00 CET
Scheduled - Dear User,

We are sending this communication to inform you about a planned change activity.

Traffic disturbance is expected due to this change.

Start time of maintenance: 2023-01-31 02:00 CET
End time of maintenance: 2023-01-31 05:00 CET
Enterprise disturbance time:
During the scheduled time window, approximately 10min break per node.

Work performed on: RAN

Location of works: SE
Area contains: Dalarnas län| Värmlands län| Part of Västmanlands län
Part of Örebro län| Västra Götalands län| Part of Hallands län


Enterprise impact:
Software will be activated by a node restart of all nodes between 02:00-05:00CET.
10 minutes outage on LTE (4G) cells during node restart, many nodes are multitech nodes so 2G and 5G will also be affected.

Change reason: Software upgrade to last decided software level.

Impacted Country: Sweden

If you experience problems after the change, please restart your device.
In case of any further problems, please log an incident in your portal for IoT services.

We are sorry for any inconvenience caused.

Best regards,
Telia

Jan 20, 12:57 CET
Jan 30, 2023
Completed - The scheduled maintenance has been completed.
Jan 30, 17:00 CET
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 30, 09:00 CET
Scheduled - We are sending this communication to inform you about a planned change activity.

No traffic disturbance is expected due to this change.

Start time of maintenance: 2023-01-30 09:00 CET
End time of maintenance: 2023-01-30 17:00 CET
Enterprise disturbance time: None expected

Work performed on: CORE

Location of works: Norway

Enterprise impact: None, site is offloaded before deployment


Change reason: Software upgrade to last decided software level.

Impacted Country: NO

If you experience problems after the change, please restart your device.
In case of any further problems, please log an incident in your portal for IoT services.

We are sorry for any inconvenience caused.

Best regards,
Telia

Jan 27, 09:43 CET
Jan 29, 2023
Completed - The scheduled maintenance has been completed.
Jan 29, 23:00 CET
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 29, 13:00 CET
Scheduled - Dear User,

We are sending this communication to inform you about a planned change activity.

Traffic disturbance is expected due to this change.

Start time of maintenance: 2023-01-29 13:00 CET
End time of maintenance: 2023-01-29 23:00 CET
Enterprise disturbance time: 5 hours during the maintenance window
Enterprise impact:
1. There might be temporarily disturbance in provisioning activities which may impact following services (If such request fails, it shall be re-submitted after 30 minutes)
• Some Subscription Management Actions
• Change Subscription Package
• Change Subscription Owner
• Change Existing Subscription Service
• State change
• Device reconnect
• Deleting Subscriptions
• Reactivation, Localization / Delocalization
Recommendation is to avoid sending large batches of requests for provisioning during the timeframe of this activity

2. Subscribers may experience a short delay of using network services as:
• LTE attaches
• VoLTE Services
• New data session creation
• 2G/3G registration to network
• Mobile Terminating SMS
• Mobile Terminating Voice services
Delay will depend of device or mobile network retry mechanism. Mobile network retry logic is self-triggered and it is transparent for end-users.

Worst case scenario:
Increase the delay of using network services, as per requiring multiple retries by network or device.

Work performed on: CUDB (Centralized User Database)
Location of works: Amsterdam / Stockholm
Impacted Country: SE, NO, DK, FI

Change reason:
Reallocation of subscriber´s data to new DSG, after HW expansion

If you experience problems after the change, please restart your device.
In case of any further problems, please log an incident in your portal for IoT services.

We are sorry for any inconvenience caused.

Best regards,
Telia

Jan 10, 08:22 CET
Jan 28, 2023
Completed - The scheduled maintenance has been completed.
Jan 28, 23:00 CET
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 28, 13:00 CET
Scheduled - Dear User,

We are sending this communication to inform you about a planned change activity.

Traffic disturbance is expected due to this change.

Start time of maintenance: 2023-01-28 13:00 CET
End time of maintenance: 2023-01-28 23:00 CET
Enterprise disturbance time: 5 hours during the maintenance window
Enterprise impact:
1. There might be temporarily disturbance in provisioning activities which may impact following services (If such request fails, it shall be re-submitted after 30 minutes)
• Some Subscription Management Actions
• Change Subscription Package
• Change Subscription Owner
• Change Existing Subscription Service
• State change
• Device reconnect
• Deleting Subscriptions
• Reactivation, Localization / Delocalization
Recommendation is to avoid sending large batches of requests for provisioning during the timeframe of this activity

2. Subscribers may experience a short delay of using network services as:
• LTE attaches
• VoLTE Services
• New data session creation
• 2G/3G registration to network
• Mobile Terminating SMS
• Mobile Terminating Voice services
Delay will depend of device or mobile network retry mechanism. Mobile network retry logic is self-triggered and it is transparent for end-users.

Worst case scenario:
Increase the delay of using network services, as per requiring multiple retries by network or device.

Work performed on: CUDB (Centralized User Database)
Location of works: Amsterdam / Stockholm
Impacted Country: SE, NO, DK, FI

Change reason:
Reallocation of subscriber´s data to new DSG, after HW expansion

If you experience problems after the change, please restart your device.
In case of any further problems, please log an incident in your portal for IoT services.

We are sorry for any inconvenience caused.

Best regards,
Telia

Jan 10, 08:13 CET
Jan 27, 2023

No incidents reported.

Jan 26, 2023
Completed - The scheduled maintenance has been completed.
Jan 26, 17:00 CET
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 24, 12:00 CET
Scheduled - We are sending this communication to inform you about a planned change activity.

No disturbance is expected due to this change.

Start time of maintenance: 2023-01-24 08:00 CET
End time of maintenance: 2023-01-26 17:00 CET
Enterprise disturbance time: None expected

Work performed on: CORE

Location of works: Norway

Enterprise impact: None, traffic is offloaded before deployment


Change reason: Software upgrade to last decided software level.

Impacted Country: NO

If you experience problems after the change, please restart your device.
In case of any further problems, please log an incident in your portal for IoT services.

We are sorry for any inconvenience caused.

Best regards,
Telia

Jan 24, 11:38 CET
Jan 25, 2023
Completed - The scheduled maintenance has been completed.
Jan 25, 22:00 CET
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 25, 17:00 CET
Scheduled - Dear User,

We are sending this communication to inform you about a planned change activity.

No traffic disturbance is expected due to this change.

Start time of maintenance: 2023-01-25 17:00 CET
End time of maintenance: 2023-01-25 22:00 CET
Enterprise disturbance time: 60 minutes (between 17:30 – 18:30 CET)
Enterprise impact: Loss of redundancy for 60 minutes for SS7 Service
Worst case scenario: Signaling services will not be available for 60 minutes


Work performed on: SS7 Signaling Network
Location of works: Stockholm / Amsterdam
Impacted Country: SE, NO, DK, FI

Change reason:

If you experience problems after the change, please restart your device.
In case of any further problems, please log an incident in your portal for IoT services.

We are sorry for any inconvenience caused.

Best regards,
Telia

Jan 13, 10:23 CET
Completed - The scheduled maintenance has been completed.
Jan 25, 17:00 CET
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 25, 09:00 CET
Scheduled - Dear User,

We are sending this communication to inform you about a planned change activity.

No traffic disturbance is expected due to this change.

Start time of maintenance: 2023-01-25 09:00 CET
End time of maintenance: 2023-01-25 17:00 CET
Enterprise disturbance time: No impact expected
Enterprise impact:
None, traffic will be offloaded before work and new sessions during upgrade will use other site

Work performed on: NB-IoT Node
Location of works: Norway
Impacted Country: NO

Change reason: LCM Software upgrade

If you experience problems after the change, please restart your device.
In case of any further problems, please log an incident in your portal for IoT services.

We are sorry for any inconvenience caused.

Best regards,
Telia

Jan 9, 09:16 CET
Completed - The scheduled maintenance has been completed.
Jan 25, 17:00 CET
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 25, 09:01 CET
Scheduled - Dear User,

We are sending this communication to inform you about a planned change activity.

No traffic disturbance is expected due to this change.

Start time of maintenance: 2023-01-25 09:00 CET
End time of maintenance: 2023-01-25 17:00 CET
Enterprise disturbance time: No impact expected
Enterprise impact:
None, traffic will be offloaded before work and new sessions during upgrade will use other site

Work performed on: NB-IoT Node
Location of works: Denmark
Impacted Country: DK

Change reason: LCM Software upgrade

If you experience problems after the change, please restart your device.
In case of any further problems, please log an incident in your portal for IoT services.

We are sorry for any inconvenience caused.

Best regards,
Telia

Jan 9, 10:53 CET
Resolved - This incident has been resolved.
Jan 25, 16:59 CET
Investigating - Dear user,

Please be informed that we are currently experiencing issues with our support phone line.
We are working to solve this as quickly as possible.

We can still receive and handle incidents, questions and other enquiries through our portals and via our email:
Global-IoT-Support@teliacompany.com

Best regards
Your Telia IoT Team

Jan 25, 13:37 CET
Completed - The scheduled maintenance has been completed.
Jan 25, 05:00 CET
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 25, 00:02 CET
Scheduled - Dear User,

We are sending this communication to inform you about a planned change activity.

No traffic disturbance is expected due to this change.

Start time of maintenance: 2023-01-25 00:00 CET
End time of maintenance: 2023-01-25 05:00 CET
Enterprise disturbance time: Loss of redundancy between the entire window
Enterprise impact:
None expected, but there will be loss of redundancy as a result of IoTA-CM 3PP vendor activity

Work performed on: Site Router

Impacted Country: SE, NO, DK, FI

If you experience problems after the change, please restart your device.
In case of any further problems, please log an incident in your portal for IoT services.

We are sorry for any inconvenience caused.

Best regards,
Telia

Jan 12, 10:47 CET
Completed - The scheduled maintenance has been completed.
Jan 25, 05:00 CET
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 25, 02:00 CET
Scheduled - Dear User,

We are sending this communication to inform you about a planned change activity.

Traffic disturbance is expected due to this change.

Start time of maintenance: 2023-01-25 02:00 CET
End time of maintenance: 2023-01-25 05:00 CET
Enterprise disturbance time:
During the scheduled time window, approximately 10min break per site.

Work performed on: RAN

Location of works: Norway
Area contains: Bergen Area


Enterprise impact:
Software will be activated by a node restart of all nodes in the announced areas.
10 minutes outage on LTE (4G) cells during node restart, many nodes are MultiTech nodes so 2G and 5G will also be affected.

Change reason: Software upgrade to last decided software level.

If you experience problems after the change, please restart your device.
In case of any further problems, please log an incident in your portal for IoT services.

We are sorry for any inconvenience caused.

Best regards,
Telia

Jan 10, 16:26 CET
Jan 24, 2023
Completed - The scheduled maintenance has been completed.
Jan 24, 05:00 CET
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 24, 00:00 CET
Scheduled - Dear User,

We are sending this communication to inform you about a planned change activity.

No traffic disturbance is expected due to this change.

Start time of maintenance: 2023-01-24 00:00 CET
End time of maintenance: 2023-01-24 05:00 CET
Enterprise disturbance time: Loss of redundancy between the entire window
Enterprise impact:
None expected, but there will be loss of redundancy as a result of IoTA-CM 3PP vendor activity

Work performed on: Site Router

Impacted Country: SE, NO, DK, FI

If you experience problems after the change, please restart your device.
In case of any further problems, please log an incident in your portal for IoT services.

We are sorry for any inconvenience caused.

Best regards,
Telia

Jan 12, 11:01 CET
Jan 23, 2023
Completed - The scheduled maintenance has been completed.
Jan 23, 18:00 CET
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 23, 09:00 CET
Scheduled - Dear User,

We are sending this communication to inform you about a planned change activity.

No traffic disturbance is expected due to this change.

Start time of maintenance: 2023-01-23 09:00 CET
End time of maintenance: 2023-01-23 17:00 CET
Enterprise disturbance time: No impact expected
Enterprise impact:
None, traffic will be offloaded before work and new sessions during upgrade will use other site

Work performed on: NB-IoT Node
Location of works: SE
Impacted Country: SE

Change reason: LCM Software upgrade

If you experience problems after the change, please restart your device.
In case of any further problems, please log an incident in your portal for IoT services.

We are sorry for any inconvenience caused.

Best regards,
Telia

Jan 9, 08:31 CET
Completed - The scheduled maintenance has been completed.
Jan 23, 17:00 CET
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 23, 09:00 CET
Scheduled - Dear User,

We are sending this communication to inform you about a planned change activity.

No traffic disturbance is expected due to this change.

Start time of maintenance: 2023-01-23 09:00 CET
End time of maintenance: 2023-01-23 17:00 CET
Enterprise disturbance time: No impact expected
Enterprise impact:
None, traffic will be offloaded before work and new sessions during upgrade will use other site

Work performed on: NB-IoT Node
Location of works: Finland
Impacted Country: FI

Change reason: LCM Software upgrade

If you experience problems after the change, please restart your device.
In case of any further problems, please log an incident in your portal for IoT services.

We are sorry for any inconvenience caused.

Best regards,
Telia

Jan 9, 13:18 CET
Resolved - This incident has been resolved.
Jan 23, 16:57 CET
Investigating - Dear User,

Please be informed that we are currently experiencing technical issues, impacting our ability to answer incoming calls and emails.

Telia IT team is working on solving the issue. We will keep you continuously updated through here on how the resolution is progressing.

Best regards,
Your Telia IoT team

Jan 23, 14:43 CET
Jan 22, 2023

No incidents reported.

Jan 21, 2023

No incidents reported.

Jan 20, 2023

No incidents reported.

Jan 19, 2023

No incidents reported.