In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 10, 2023 - 21:00 CET
Update - Minor changes in chapter "Enterprise impact."
Dec 10, 2023 21:00 - Dec 15, 2023 21:00 CET
Scheduled - Dear User,

We are sending this communication to inform you about a planned change activity.
Disturbance in taskings is expected due to this change.

Start time of maintenance: 2023-12-10 21:00 CET
End time of maintenance: 2023-12-15 21:00 CET
Enterprise disturbance time:
- - Loss of Redundancy for the entire window of the activity
- Duplicated xDR's: 2 X 30 minutes, on 10th of December (21:20 - 21:50 CET) and 15th of December (17:20 - 17:50 CET)


Enterprise impact:
1. Loss of Redundancy on node level
2. There will be duplicated xDR's (2X30 minutes) that can affect below:
Portal features:
-Subscription Activity in Last 7 days (events duplicated)
-Last 24 hours feature (counters not incremented)
-Real Time Diagnosis (counters not incremented)
API:
-Subscription Traffic API will be not consistent due to duplicated events (Last Network Timestamp,
Last Country Timestamp, Last PDP Timestamp etc. won’t be updated with the missing events).
-Real Time Trace API (events duplicated)
Legacy Trigger Management:
-Triggers in hours (GPRS and SMS) will be affected some events won’t be used to increment the counters.
New Trigger Management:
-Triggers in hours (GPRS and SMS) will be affected as some events won’t be used to increment the counters.


Change reason: OS and SW Upgrade on OSIX node.


If you experience problems after the change, please restart your device.
In case of any further problems, please log an incident in your portal for IoT services.

We are sorry for any inconvenience caused.

Best regards,
Telia

Dec 10, 2023 21:00 - Dec 15, 2023 21:00 CET
Identified - The issue has been identified and a fix is being implemented.
Dec 08, 2023 - 08:41 CET
Investigating - Dear user,

Please be informed that we are investigating an mismatch in the 7 day and 30 day view of our portal.
The two views does not add up.
We are working to implement a fix, to have this solved as quickly as possible.

Best regards,
Your Telia IoT Team

Nov 23, 2023 - 12:25 CET

About This Site

Welcome to the Status Portal for Telia IoT. Here you can monitor the availability of your service’s network and components. You can also subscribe to receive notifications about status changes via email, SMS, webhooks and RRS feeds. Select the following components for your service:

IoT Platform & Solutions
• Telia IoT Portal
• Customer Portal (Classic)
• Management portal (Classic)
• Public REST API
• Data Ingress and Egress

Global IoT Connectivity
• Telia IoT Portal
• Global IoT Connectivity
• Countries of interest
• Relevant Mobile network components

IoT Connectivity
• Managed IoT Connectivity
• Relevant Mobile network components

SPT - Smart Public Transport
• DMWeb
• Relevant components

Get more information in the Telia IoT Customer Handbook at https://business.teliacompany.com/contact

IoT Platform – Portals / User Interfaces Operational
Telia IoT Portal Operational
Customer Portal (Classic) Operational
Management Portal (Classic) Operational
IoT Platform – API Operational
Public REST API Operational
IoT Platform – Data Ingress Operational
Device API (CoAP) Operational
Azure IoT Hub Operational
IoT Platform – Data Egress Operational
Push to AWS IoT Core Operational
Push to Azure Event Hub Operational
Managed IoT Connectivity ? Under Maintenance
Telia IoT Service Portal Under Maintenance
2G + 3G ? Operational
Sweden Operational
Norway Operational
Finland Operational
Denmark Operational
4G ? Operational
Sweden Operational
Norway Operational
Finland Operational
Denmark Operational
LTE-M ? Operational
Sweden Operational
Norway Operational
Finland Operational
Denmark Operational
NB-IoT ? Operational
Sweden Operational
Norway Operational
Finland Operational
Denmark Operational
Global IoT Connectivity Operational
Global IoT Connectivity ? Operational
Australia ? Operational
China ? Operational
SPT - Smart Public Transport Operational
DMWeb ? Operational
Apps Portal ? Operational
Positioning ? Operational
APC ? Operational
VoIP ? Operational
IOB ? Operational
TDM ? Operational
VCM ? Operational
Pluginsoftware API ? Operational
Journey Information ? Operational
Smart Building Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Dear User,

We are informing about a planned work activity.
Traffic disturbance may occur due to this change.

Start time of maintenance: 2023-12-10 23:30 CET
End time of maintenance: 2023-12-11 03:30 CET
Enterprise disturbance time:
During the scheduled time window, approximately 10min outage around midnight.

Work performed on: RAN.

Location of works: Sweden
Geographical area: Nodes are geographically located in Östergötland County, Småland County, Halland County, Blekinge County and Skåne County.


Enterprise impact:
Restart of base stations at midnight. All radio access technology will be affected for approximately 10 minutes.

Change reason: new features.

Impacted Country: SE

If you experience problems after the change, please restart your device.
In case of any further problems, please log an incident in your portal for IoT services.

We are sorry for any inconvenience caused.

Best regards,
Telia

Posted on Nov 23, 2023 - 15:02 CET
Dear User,

We are informing about a planned work activity.
No disturbance is expected due to this change.

Start time of maintenance: 2023-12-11 08:00 CET
End time of maintenance: 2023-12-15 17:00 CET
Enterprise disturbance time: None expected.

Work performed on: CORE Network

Location of works: Denmark.

Enterprise impact: No impact expected. Site is offloaded.

Change reason: Upgrade to get correction needed for continuing traffic migration from legacy nodes.

Impacted Country: DK

If you experience problems after the change, please restart your device.
In case of any further problems, please log an incident in your portal for IoT services.

We are sorry for any inconvenience caused.

Best regards,
Telia

Posted on Nov 29, 2023 - 12:54 CET
Dear User,

We are informing about a planned work activity.
No traffic disturbance is expected due to this change.


Start time of maintenance: 2023-12-11 17:00 CET
End time of maintenance: 2023-12-11 22:00 CET
Enterprise disturbance time:
60 minutes limited loss of redundancy.

Work performed on: Amsterdam DNS / SR (site router).

Enterprise impact: Applicable for all enterprise customers!

- Limited Loss of Redundancy (25%) for internet DNS services
- No impact for enterprises, alarms might be visible for our partners.


Change reason: internet DNS server migration.

Impacted Country: SE, FI, DK, NO

If you experience problems after the change, please log an incident in your portal for IoT services.

We are sorry for any inconvenience caused.

Best regards,
Telia

Posted on Dec 06, 2023 - 12:02 CET
Dear User,

We are informing about a planned work activity.
Traffic disturbance may occur due to this change.

Start time of maintenance: 2023-12-11 23:30 CET
End time of maintenance: 2023-12-12 03:30 CET
Enterprise disturbance time:
During the scheduled time window, approximately 10min outage around midnight.

Work performed on: RAN.

Location of works: Sweden
Geographical area: Nodes are geographically located from central Sweden, Gävle towards the Norwegian border then all the way north.


Enterprise impact:
Restart of base stations at midnight. All radio access technology will be affected for approximately 10 minutes.

Change reason: new features.

Impacted Country: SE

If you experience problems after the change, please restart your device.
In case of any further problems, please log an incident in your portal for IoT services.

We are sorry for any inconvenience caused.

Best regards,
Telia

Posted on Nov 20, 2023 - 10:10 CET
Dear User,

We are sending this communication to inform you about a planned activity.
Traffic disturbance is expected due to this change.

Part 1 out of 2.

Start time of maintenance: 2023-12-12 21:00 CET
End time of maintenance: 2023-12-13 05:00 CET
Enterprise disturbance time: disturbance during service window.

Work performed on: Core network.

Location of works: Finland

Enterprise impact:
Work will cause a couple of short service breaks, approx. 5 min/brake during service window for following services:
Mobile Data Roaming (GRX - GPRS/UMTS/LTE Mobile Data Roaming eXchange) including M2M and IoT services.

Change reason: Migration and configuration work.

Impacted Country: FI

If you experience problems after the change, please restart your device.
In case of any further problems, please log an incident in your portal for IoT services.

We are sorry for any inconvenience caused.

Best regards,
Telia

Posted on Dec 01, 2023 - 08:46 CET
Dear User,

We are informing about a planned work activity.
Traffic disturbance may occur due to this change.

Start time of maintenance: 2023-12-12 23:30 CET
End time of maintenance: 2023-12-13 03:30 CET
Enterprise disturbance time:
During the scheduled time window, approximately 10min outage around midnight.

Work performed on: RAN.

Location of works: Sweden
Geographical area: Nodes are geographically located in Västra Götaland County, Örebro County, Värmland County and Dalarna County.


Enterprise impact:
Restart of base stations at midnight. All radio access technology will be affected for approximately 10 minutes.

Change reason: new features.

Impacted Country: SE

If you experience problems after the change, please restart your device.
In case of any further problems, please log an incident in your portal for IoT services.

We are sorry for any inconvenience caused.

Best regards,
Telia

Posted on Nov 29, 2023 - 08:26 CET
Dear User,

We are sending this communication to inform you about a planned activity.
Service disturbance is expected due to this change.

Service: Managed IoT Connectivity

Start time of maintenance: 2023-12-13 16:00 CET
End time of maintenance: 2022-12-13 22:00 CET
Enterprise disturbance time: 5-10 seconds service impact between 17:30 – 18:30 CET.

Work performed on: Stockholm site F5 Load Balancers.

Enterprise impact:
- Service Portal, SOAP API, REST API will be unavailable - all the requests that are made through these services, like Change Subscription State, Change Subscription Owner, Change Subscription Package, Localization and so on might be affected during the upgrade as there will be some short interruptions -> 1 x 5-10 seconds
- Customers will not be able to access the EDNA KPI Dashboard Portal Page during the upgrade as there will be some short interruptions -> 1 x 5-10 seconds.


Impacted Country: SE, NO, DK, FI

Change reason: Stockholm Load Balancers migration.

If you experience problems after the change, please restart your device.
In case of any further problems, please log an incident in your portal for IoT services.

We are sorry for any inconvenience caused.

Best regards,
Telia

Posted on Nov 30, 2023 - 08:33 CET
Dear User,

We are sending this communication to inform you about a planned activity.
Traffic disturbance is expected due to this change.

Part 2 out of 2.

Start time of maintenance: 2023-12-13 21:00 CET
End time of maintenance: 2023-12-14 05:00 CET
Enterprise disturbance time: disturbance during service window.

Work performed on: Core network.

Location of works: Finland

Enterprise impact:
Work will cause a couple of short service breaks, approx. 5 min/brake during service window for following services:
Mobile Data Roaming (GRX - GPRS/UMTS/LTE Mobile Data Roaming eXchange) including M2M and IoT services.

Change reason: Migration and configuration work.

Impacted Country: FI

If you experience problems after the change, please restart your device.
In case of any further problems, please log an incident in your portal for IoT services.

We are sorry for any inconvenience caused.

Best regards,
Telia

Posted on Dec 01, 2023 - 08:48 CET
Dear User,

We are informing about a planned work activity.
Traffic disturbance may occur due to this change.

Start time of maintenance: 2023-12-13 23:30 CET
End time of maintenance: 2023-12-14 03:30 CET
Enterprise disturbance time:
During the scheduled time window, approximately 10min outage around midnight.

Work performed on: RAN.

Location of works: Sweden
Geographical area: Nodes are geographically located in Uppsala County, Stockholm County, Örebro County, Södermanlands County, Östergötlands county and Gotland county.


Enterprise impact:
Restart of base stations at midnight. All radio access technology will be affected for approximately 10 minutes.

Change reason: new features.

Impacted Country: SE

If you experience problems after the change, please restart your device.
In case of any further problems, please log an incident in your portal for IoT services.

We are sorry for any inconvenience caused.

Best regards,
Telia

Posted on Nov 30, 2023 - 12:17 CET
Dear User,

We are sending this communication to inform you about an planned planned change activity.
Service impact is expected due to this change.

Service: Managed IoT Connectivity

Start time of maintenance: 2023-12-14 17:00 CET
End time of maintenance: 2022-12-15 02:00 CET
Enterprise disturbance time: 5-10 seconds service impact between 19:00 – 20:00 CET

Work performed on: Stockholm site F5 Load Balancers.

Enterprise impact:
• Service Portal, SOAP API, REST API will be unavailable - all the requests that are made through these services, like Change Subscription State, Change Subscription Owner, Change Subscription Package, Localization and so on might be affected during the upgrade as there will be some short interruptions -> 1 x 5-10 seconds.


Impacted Country: SE, NO, DK, FI

Change reason: Upgrade F5 Load Balancers.

If you experience problems after the change, please restart your device.
In case of any further problems, please log an incident in your portal for IoT services.

We are sorry for any inconvenience caused.

Best regards,
Telia

Posted on Nov 27, 2023 - 10:22 CET
Dear User,

We are informing about a planned work activity.
Traffic disturbance may occur due to this change.

Start time of maintenance: 2023-12-14 21:00 CET
End time of maintenance: 2023-12-15 05:00 CET
Enterprise disturbance time:
During the scheduled time window, approximately 20-25 min outage per base station.

Work performed on: RAN.

Location of works: Finland
Geographical area: Nodes are geographically located in Helsinki and its surroundings.

Enterprise impact:
Outage for all mobile services (2G/ 3G/ 4G/ 5G/ NB-IoT/ LTE-M) 20 - 25 minutes per mobile base station. 96 mobile base station impacted.

Change reason: Metro Nodes to be upgraded.

Impacted Country: FI

If you experience problems after the change, please restart your device.
In case of any further problems, please log an incident in your portal for IoT services.

We are sorry for any inconvenience caused.

Best regards,
Telia

Posted on Nov 30, 2023 - 13:41 CET
Dear User,

We are informing about a planned work activity.
Traffic disturbance may occur due to this change.

Start time of maintenance: 2023-12-14 21:00 CET
End time of maintenance: 2023-12-15 05:00 CET
Enterprise disturbance time:
During the scheduled time window, approximately 20-25 min outage per base station.

Work performed on: RAN.

Location of works: Finland
Geographical area: Nodes are geographically located in Seinäjoki and its surroundings.

Enterprise impact:
Outage for all mobile services (2G/3G/4G/5G/NB-IoT/LTE-M) 20 - 25 minutes per mobile base station. 96 mobile base station impacted.

Change reason: Metro Nodes to be upgraded.

Impacted Country: FI

If you experience problems after the change, please restart your device.
In case of any further problems, please log an incident in your portal for IoT services.

We are sorry for any inconvenience caused.

Best regards,
Telia

Posted on Dec 05, 2023 - 07:58 CET
Dear User,

We are informing about a planned work activity.
Traffic disturbance may occur due to this change.

Start time of maintenance: 2023-12-14 21:00 CET
End time of maintenance: 2023-12-15 05:00 CET
Enterprise disturbance time:
During the scheduled time window, approximately 20-25 min outage per base station.

Work performed on: RAN.

Location of works: Finland
Geographical area: Nodes are geographically located in Tampere and its surroundings.

Enterprise impact:
Outage for all mobile services (2G/3G/4G/5G/NB-IoT/LTE-M) 20 - 25 minutes per mobile base station. 96 mobile base station impacted.

Change reason: Metro Nodes to be upgraded.

Impacted Country: FI

If you experience problems after the change, please restart your device.
In case of any further problems, please log an incident in your portal for IoT services.

We are sorry for any inconvenience caused.

Best regards,
Telia

Posted on Dec 05, 2023 - 08:11 CET
Past Incidents
Dec 10, 2023

Unresolved incident: Planned work information: Managed IoT Connectivity- IOT-A OSIX OS and SW Upgrade..

Dec 9, 2023

No incidents reported.

Dec 8, 2023
Completed - The scheduled maintenance has been completed.
Dec 8, 20:00 CET
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 3, 20:00 CET
Update - Minor changes in chapter "Enterprise impact."
Nov 28, 08:13 CET
Scheduled - Dear User,

We are sending this communication to inform you about a planned change activity.
Disturbance in taskings is expected due to this change.

Start time of maintenance: 2023-12-03 20:00 CET
End time of maintenance: 2023-12-08 20:00 CET
Enterprise disturbance time:
- Loss of Redundancy entire window of the planned work
- Duplicated xDR's: 2X10 minutes, on 3rd of December between 20:20 - 20:30 CET
and on 8th of December between 18:20 - 18:30 CET


Work performed on: OSIX system.

Enterprise impact:
1. Loss of Redundancy on node level
2. There will be duplicated xDR's (2X10 minutes) that can affect below:
Portal features:
-Subscription Activity in Last 7 days (events duplicated)
-Last 24 hours feature (counters not incremented)
-Real Time Diagnosis (counters not incremented)
API:
-Subscription Traffic API will be not consistent due to duplicated events (Last Network Timestamp,
Last Country Timestamp, Last PDP Timestamp etc. won’t be updated with the missing events).
-Real Time Trace API (events duplicated)
Legacy Trigger Management:
-Triggers in hours (GPRS and SMS) will be affected some events won’t be used to increment the counters.
New Trigger Management:
-Triggers in hours (GPRS and SMS) will be affected as some events won’t be used to increment the counters.


Change reason: OS and SW Upgrade on OSIX node.


If you experience problems after the change, please restart your device.
In case of any further problems, please log an incident in your portal for IoT services.

We are sorry for any inconvenience caused.

Best regards,
Telia

Nov 20, 11:07 CET
Dec 7, 2023
Completed - The scheduled maintenance has been completed.
Dec 7, 12:00 CET
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 7, 10:00 CET
Scheduled - We will be performing and update to the Apps Portal between 10:00 and 12:00 on Thursday 7th of December.

Update relates to the VCM-portal.
Units of the 64xx series and 65xx will be converting to a Climate Profile by MQTT setup.
This update is a technical improvement. Profiles will be distributed in real time, and shouldn't affect services.

Note: 63xx units will not be allowed to recieved this update due to technical limitations.
63xx units will not be able to use the new Climate Profile containing support for cooling, etc.
A rule has been implemented in the VCM-portal making 63xx units unable to recieve this kind of Climate Profile.

Dec 5, 15:54 CET
Dec 6, 2023

No incidents reported.

Dec 5, 2023
Completed - The scheduled maintenance has been completed.
Dec 5, 14:00 CET
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 5, 10:02 CET
Scheduled - Release information

We are informing about components to be deployed in the maintenance window on Tuesday 5th of December between 10:00- 14:00 CET.
In this release, the following components will be implemented.
This entails changes in the following services:

Global IoT Connectivity:
Bug fix:
1. A “404 Not Found” error was showing in the bottom of “Active Data Session” page.
The issue is resolved as of this release.


IoT Platform:
No new releases.

No disturbance is expected due to this change.

Best regards,
Telia

Dec 4, 06:57 CET
Dec 4, 2023

No incidents reported.

Dec 3, 2023
Dec 2, 2023

No incidents reported.

Dec 1, 2023

No incidents reported.

Nov 30, 2023

No incidents reported.

Nov 29, 2023

No incidents reported.

Nov 28, 2023

No incidents reported.

Nov 27, 2023

No incidents reported.

Nov 26, 2023

No incidents reported.