Telia Status Portal

Telia IoT Service Portal - Subscription overview issue

Update - Please be informed that the development unit team is working on fixing the issue, but, we do not have any ETR yet.
Sep 20, 2022 - 13:01 CEST

Identified - The issue has been identified and a fix is being rolled out on 2022-09-18.
Sep 08, 2022 - 09:02 CEST

Investigating - Dear User,

We are sending this communication to inform you that we are currently experiencing some issues with the Telia IoT Service Portal.

In the subscription overview there might be incorrect information displayed regarding state and label.
Correct information is however displayed in each individual detailed subscription view.

We are currently working to resolve the issue but have no ETA for the time being.
Please create an incident in the Telia IoT Service portal if you encounter this issue.

Best Regards,
Telia
Aug 25, 2022 - 12:20 CEST

Customer Portal Operational

Management Portal Operational

Public REST API Operational

Data Ingress Operational

Device API (CoAP) Operational

Azure IoT Hub Operational

Data Egress Operational

Push to AWS IoT Core Operational

Push to Azure Event Hub Operational

Push to Telia IoT Studio Operational

Managed IoT Connectivity Operational

Telia IoT Service Portal Operational

2G + 3G Operational

Sweden Operational

Norway Operational

Finland Operational

Denmark Operational

4G Operational

Sweden Operational

Norway Operational

Finland Operational

Denmark Operational

LTE-M Operational

Sweden Operational

Norway Operational

Finland Operational

Denmark Operational

NB-IoT Operational

Sweden Operational

Norway Operational

Finland Operational

Denmark Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Scheduled Maintenance

Managed IoT Connectivity - Planned Change Oct 12, 2022 18:00-23:00 CEST

Dear User,

We are sending this communication to inform you about a planned change activity.

No traffic disturbance is expected due to this change.

Start time of maintenance: 2022-10-12 18:00 CEST
End time of maintenance: 2022-10-12 23:00 CEST
Enterprise disturbance time: None expected

Work performed on:
IoTA BSS 22B1.1 deployment to Central Site / SW Update.

Enterprise impact: No impact expected.

Worst case scenario:
If an unforeseen issue will appear the Service Portal and all
public APIs(excluding SMS API) might be impacted for around 15 minutes.

Impacted Country: SE, NO, DK, FI, LT, EE

If you experience problems after the change, please restart your device.
In case of any further problems, please log an incident in your portal for IoT services.

We are sorry for any inconvenience caused.

Best regards,
Telia
Posted on Sep 28, 2022 - 09:49 CEST

Managed IoT Connectivity - Planned Change Oct 16, 2022 17:00-19:00 CEST

Dear User,

We are sending this communication to inform you about a planned change activity.

Start time of maintenance: 2022-10-16 17:00 CEST
End time of maintenance: 2022-10-16 19:00 CEST
Enterprise disturbance time:
3 short interruptions of around 2 minutes each (first between 17:15 - 17:20 CEST, second one 17:20 - 17:30 CEST, third one 17:30 - 17:35 CEST)

Work performed on:
Stockholm SMSC (Traffic will be redirected from Stockholm SMSC1 to Stockholm SMSC2 and back)

Enterprise impact:
• Small delay of the messages in store will be observed (messages received by IoT-A CM but not yet delivered or in store for being resent)
• AO (application originated) messages will be delayed for SMPP Accounts that have only 1 bind opened and that is on DCP1(STO)SMSC1
• API traffic might be impacted

Impacted Country: SE, NO, DK, FI, LT, EE

In case of any problems after the planned work, please log an incident in your portal for IoT services.

We are sorry for any inconvenience caused.

Best regards,
Telia
Posted on Oct 04, 2022 - 08:11 CEST

Past Incidents

Oct 4, 2022

Managed IoT Connectivity - Planned Change

Completed - The scheduled maintenance has been completed.
Oct 4, 18:00 CEST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 4, 08:00 CEST

Scheduled - Dear User,

We are sending this communication to inform you about a planned change activity.

No traffic disturbance is expected due to this change.

Start time of maintenance: 2022-10-04 08:00 CEST
End time of maintenance: 2022-10-04 18:00 CEST
Enterprise disturbance time: None expected

Work performed on: Core network

Location of works: Denmark

Enterprise impact: None expected. Off load performed on affected site.

Impacted Country: DK

If you experience problems after the change, please restart your device.
In case of any further problems, please log an incident in your portal for IoT services.

We are sorry for any inconvenience caused.

Best regards,
Telia
Sep 29, 14:58 CEST

Oct 3, 2022

No incidents reported.

Oct 2, 2022

No incidents reported.

Oct 1, 2022

No incidents reported.

Sep 30, 2022

Managed IoT Connectivity - Planned Change

Completed - The scheduled maintenance has been completed.
Sep 30, 04:00 CEST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 29, 21:00 CEST

Scheduled - We are sending this communication to inform you about a planned change activity.

No traffic disturbance is expected due to this change.

Start time of maintenance: 2022-09-29 21:00 CEST
End time of maintenance: 2022-09-30 04:00 CEST
Enterprise disturbance time: None expected

Work performed on: AAA node (Authentication, Authorization, and Accounting)

Location of works: STO3 / Stockholm

Enterprise impact: None expected.
Worst case scenario:
• Few user equipment’s authentications in IPWorks – AAA - Stockholm may be delayed
with 5-6 seconds because they will fail initially and be retried by the EPGs in the redundant node,
the AAA from Amsterdam
• provisioning of new subscribers or modifications / deletion of existing subscribers, as part of operations involving Radius operations will fail

Impacted Country: SE, NO, DK, FI, LT, EE

If you experience problems after the change, please restart your device.
In case of any further problems, please log an incident in your portal for IoT services.

We are sorry for any inconvenience caused.

Best regards,
Telia
Sep 12, 13:55 CEST

Sep 29, 2022

Sep 28, 2022

Managed IoT Connectivity - Planned Change

Completed - The scheduled maintenance has been completed.
Sep 28, 04:01 CEST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 27, 21:00 CEST

Update - We will be undergoing scheduled maintenance during this time.
Sep 16, 15:50 CEST

Scheduled - We are sending this communication to inform you about a planned change activity.

No traffic disturbance is expected due to this change.

Start time of maintenance: 2022-09-27 21:00 CEST
End time of maintenance: 2022-09-28 04:00 CEST
Enterprise disturbance time: None expected

Work performed on: AAA node (Authentication, Authorization, and Accounting)

Location of works: AMS7 / Amsterdam

Enterprise impact: None expected.
Worst case scenario:
• Few user equipment’s authentications in IPWorks – AAA - Amsterdam may be delayed
with 5-6 seconds because they will fail initially and be retried by the EPGs in the redundant node,
the AAA from Stockholm
• provisioning of new subscribers or modifications / deletion of existing subscribers, as part of operations involving Radius operations will fail

Impacted Country: SE, NO, DK, FI, LT, EE

If you experience problems after the change, please restart your device.
In case of any further problems, please log an incident in your portal for IoT services.

We are sorry for any inconvenience caused.

Best regards,
Telia
Sep 9, 13:31 CEST

Sep 27, 2022

IoT Platform & Solutions scheduled maintenance: Tuesday 10 CET to 14 CET

Completed - The scheduled maintenance has been completed.
Sep 27, 14:00 CEST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 27, 10:00 CEST

Scheduled - Telia will be performing scheduled maintenance on Tuesdays between 10 CET and 14 CET. You may experience issues with some services for a short period, but we’ll try to minimize any disruption to you.
Sep 26, 10:42 CEST

Sep 26, 2022

No incidents reported.

Sep 25, 2022

No incidents reported.

Sep 24, 2022

No incidents reported.

Sep 23, 2022

No incidents reported.

Sep 22, 2022

No incidents reported.

Sep 21, 2022

IoT Customer Portal issue

Resolved - Dear user,

Please be informed that the issue has been resolved and it is now possible to add support tickets in the IoT Platform.

Best regards,
Telia
Sep 21, 14:21 CEST

Update - Dear user,

Please be informed that not all users are affected by the issue and some users can now use the ticket placement form.
If you are still affected by the issue and require help from us, please contact us via email at global-iot-support@teliacompany.com or call us at +46 (0)771 - 100 235.

Best regards,
Telia
Sep 8, 10:47 CEST

Update - Dear user,

We will continue our work in order to find a solution to the ticket placement issue.
In the meantime, the current workaround is to either send us an email at global-iot-support@teliacompany.com or call us at +46 (0)771 - 100 235.

Best regards,
Telia
Aug 31, 17:11 CEST

Identified - Dear user,

We are sending this communication to inform about an issue in our Telia IoT Portal. It is not possible to report incidents via the support form (user is being asked to fill a mandatory field without any options).

We are currently working on resolving the issue and will provide you with an update before EOB today. If you need to open a ticket with us, either send us an email on global-iot-support@teliacompany.com or call us at +46 (0)771 - 100 235.

Best regards,
Telia
Aug 31, 13:47 CEST

GPRS issue in Göteborg area

Resolved - Dear user,

Please be informed that the issue has now been resolved.
The connection was restored 18.00. Everything should now work as intended.

Best Regards,
Telia Team
Sep 21, 09:21 CEST

Monitoring - Dear user,

Please be informed that the GPRS issue should now be solved.
We will keep monitoring the connection to make sure it is stabilized.

Best regards,
Telia
Sep 20, 22:06 CEST

Identified - Dear user,

Please be informed that we have identified an issue with the GPRS connection in the area of Göteborg, Sweden.
We are currently working to solve the issue.

Best regards,
Telia
Sep 20, 17:09 CEST

Sep 20, 2022

Unresolved incident: Telia IoT Service Portal - Subscription overview issue.

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