Data connectivity issues for devices using 2G/3G/LTE starting from 16:00 UTC on November 4th.
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Update - We are continuing to monitor for any further issues.
Nov 08, 2024 - 09:07 CET
Nov 08, 2024 - 09:07 CET
Monitoring - Dear user,
Yesterday a fix was implemented that was successfully completed at 21:00 CET. Further monitoring will continue.
Best regards,
Your Telia IoT Team
Nov 08, 2024 - 09:07 CET
Yesterday a fix was implemented that was successfully completed at 21:00 CET. Further monitoring will continue.
Best regards,
Your Telia IoT Team
Nov 08, 2024 - 09:07 CET
Investigating - Dear user,
We are currently investigating intermittent data connectivity issues for devices using 2G/3G/LTE starting from 16:00 UTC on November 4th. Most probably this manifests itself with devices temporarily being unable to communicate with your servers due to packet loss of UDP and/or TCP traffic. Issue is seen for devices regardless in which network/country they are located.
Investigations ongoing with relevant teams. To narrow down the issue we encourage you to report any observations of unexpected intermittent issues. Please note down time of start and end of the deviation, and report this as an incident to IoT Service Desk.
Best regards,
Your Telia IoT Team
Nov 05, 2024 - 16:43 CET
We are currently investigating intermittent data connectivity issues for devices using 2G/3G/LTE starting from 16:00 UTC on November 4th. Most probably this manifests itself with devices temporarily being unable to communicate with your servers due to packet loss of UDP and/or TCP traffic. Issue is seen for devices regardless in which network/country they are located.
Investigations ongoing with relevant teams. To narrow down the issue we encourage you to report any observations of unexpected intermittent issues. Please note down time of start and end of the deviation, and report this as an incident to IoT Service Desk.
Best regards,
Your Telia IoT Team
Nov 05, 2024 - 16:43 CET
About This Site
Welcome to the Status Portal for Telia IoT. Here you can monitor the availability of your service’s network and components. You can also subscribe to receive notifications about status changes via email, SMS, webhooks and RRS feeds. Select the following components for your service:
IoT Platform & Solutions.
• Telia IoT Portal
• Customer Portal (Classic)
• Management portal (Classic)
• Public REST API
• Data Ingress and Egress
Global IoT Connectivity.
• Telia IoT Portal
• Global IoT Connectivity
• Countries of interest
• Relevant Mobile network components
IoT Connectivity.
• Managed IoT Connectivity
• Relevant Mobile network components
SPT - Smart Public Transport.
• DMWeb
• Relevant components
Smart Building.
Get more information in the Telia IoT Customer Handbook at https://business.teliacompany.com/contact
IoT Platform – Portals / User Interfaces
Operational
Telia IoT Portal
Operational
Customer Portal (Classic)
Operational
Management Portal (Classic)
Operational
IoT Platform – API
Operational
Public REST API
Operational
IoT Platform – Data Ingress
Operational
Device API (CoAP)
Operational
Azure IoT Hub
Operational
IoT Platform – Data Egress
Operational
Push to AWS IoT Core
Operational
Push to Azure Event Hub
Operational
Managed IoT Connectivity
?
Operational
Telia IoT Service Portal
Operational
2G + 3G
?
Operational
Sweden
Operational
Norway
Operational
Finland
Operational
Denmark
Operational
4G
?
Operational
Sweden
Operational
Norway
Operational
Finland
Operational
Denmark
Operational
LTE-M
?
Operational
Sweden
Operational
Norway
Operational
Finland
Operational
Denmark
Operational
NB-IoT
?
Operational
Sweden
Operational
Norway
Operational
Finland
Operational
Denmark
Operational
Global IoT Connectivity
Operational
Global IoT Connectivity
?
Operational
Australia
?
Operational
China
?
Operational
SPT - Smart Public Transport
Operational
DMWeb
?
Operational
Apps Portal
?
Operational
Positioning
?
Operational
APC
?
Operational
VoIP
?
Operational
IOB
?
Operational
TDM
?
Operational
VCM
?
Operational
Pluginsoftware API
?
Operational
Journey Information
?
Operational
Smart Building
Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Corrected sender address for announcements from IoT-A portal
Jun 4, 2024 07:45 - Jun 6, 2024 15:45 CEST
Hello,
We would like to address an internal issue that occurred between May 1st and June 1st, which affected the sender address for our announcements. We apologize for any inconvenience this may have caused.
Due to an oversight on our part, some of our recent communications were mistakenly sent from an incorrect address (no-reply@aeris.com). We have taken immediate action to rectify this situation.
Moving forward, all announcements will be sent from the correct domain, ensuring that you receive accurate and timely information. The correct sender address is now: no-reply@iot-connectivity.teliacompany.com.
Thank you for your understanding.
Telia
Posted on Jun 04, 2024 - 07:40 CEST
We would like to address an internal issue that occurred between May 1st and June 1st, which affected the sender address for our announcements. We apologize for any inconvenience this may have caused.
Due to an oversight on our part, some of our recent communications were mistakenly sent from an incorrect address (no-reply@aeris.com). We have taken immediate action to rectify this situation.
Moving forward, all announcements will be sent from the correct domain, ensuring that you receive accurate and timely information. The correct sender address is now: no-reply@iot-connectivity.teliacompany.com.
Thank you for your understanding.
Telia
Posted on Jun 04, 2024 - 07:40 CEST
Managed IoT Connectivity - Migration to cloud-based platform
Oct 23, 2024 16:00 - Mar 24, 2025 17:00 CET
Dear User,
To make sure you get the best experience, we’re migrating our IoT connectivity management platform to Google’s cloud-based infrastructure. This move will improve scalability, performance, and reliability.
You don’t need to do a thing — your services will continue as usual without any disruptions.
The migration, managed with our partner Aeris, will start at the end of 2024 and run through 2025. Once completed, your data will be securely handled in Google’s data centers in the Netherlands, safeguarded with top-tier encryption.
Key benefits for you:
• Easily scale your operations and get quicker access to new features and services.
• Built-in redundancy and automatic backups for business continuity and disaster recovery.
• Regular updates to keep your services secure and up to date.
Migration Timeline:
• Phase 1: End of 2024 – Q1 2025.
o By the end of 2024: Migration of stateless components that do not store data such as Portal and APIs.
o By the end of Q1 2025: Migration of most stateful components, like file systems storing documents. Some stateful components, like certain Oracle database instances, will remain in the private data center until they’re redesigned for the cloud. We’ll share more details when available.
• Phase 2: Planning to be completed
o Network core functions will follow.
If you have any questions, feel free to reach out to our support team in the IoT Service portal.
We’re looking forward to bringing you an even more powerful and reliable IoT connectivity platform.
Best Regards,
Telia
Posted on Oct 23, 2024 - 15:26 CEST
To make sure you get the best experience, we’re migrating our IoT connectivity management platform to Google’s cloud-based infrastructure. This move will improve scalability, performance, and reliability.
You don’t need to do a thing — your services will continue as usual without any disruptions.
The migration, managed with our partner Aeris, will start at the end of 2024 and run through 2025. Once completed, your data will be securely handled in Google’s data centers in the Netherlands, safeguarded with top-tier encryption.
Key benefits for you:
• Easily scale your operations and get quicker access to new features and services.
• Built-in redundancy and automatic backups for business continuity and disaster recovery.
• Regular updates to keep your services secure and up to date.
Migration Timeline:
• Phase 1: End of 2024 – Q1 2025.
o By the end of 2024: Migration of stateless components that do not store data such as Portal and APIs.
o By the end of Q1 2025: Migration of most stateful components, like file systems storing documents. Some stateful components, like certain Oracle database instances, will remain in the private data center until they’re redesigned for the cloud. We’ll share more details when available.
• Phase 2: Planning to be completed
o Network core functions will follow.
If you have any questions, feel free to reach out to our support team in the IoT Service portal.
We’re looking forward to bringing you an even more powerful and reliable IoT connectivity platform.
Best Regards,
Telia
Posted on Oct 23, 2024 - 15:26 CEST
Planned work information: Managed IoT Connectivity - RAN Norway Software upgrade CR-000000404444
Nov 5, 2024 00:00-02:00 CET
Scheduled -
Dear User,
We are informing you about a planned change activity.
Degradation of Service may occur due to this change.
Start time of maintenance: 2024-11-05 00:00 CET
End time of maintenance: 2024-11-05 02:00 CET
Enterprise disturbance time:
During the scheduled time window, approximately 10min break per site.
Work performed on: RAN network
Location of works: Norway
Geographical area: Lilleström and Oslo east area.
Enterprise impact:
Software will be activated by a node restart between 00:00-00:30 CET of all nodes in the announced areas, Software will be activated by a planned node restart between 00:00-00:30 CET of all nodes in the announced areas, performed in batches.
10 minutes outage on LTE (4G) cells during node restart, many nodes are multitech nodes which will also affect 2G and 5G traffic.
Change reason: Software upgrade to last decided software level.
If you experience problems after the change, please restart your device.
In case of any further problems, please log an incident in your portal for IoT services.
We are sorry for any inconvenience caused.
Best regards,
Telia
Oct 28, 2024 - 08:04 CET
We are informing you about a planned change activity.
Degradation of Service may occur due to this change.
Start time of maintenance: 2024-11-05 00:00 CET
End time of maintenance: 2024-11-05 02:00 CET
Enterprise disturbance time:
During the scheduled time window, approximately 10min break per site.
Work performed on: RAN network
Location of works: Norway
Geographical area: Lilleström and Oslo east area.
Enterprise impact:
Software will be activated by a node restart between 00:00-00:30 CET of all nodes in the announced areas, Software will be activated by a planned node restart between 00:00-00:30 CET of all nodes in the announced areas, performed in batches.
10 minutes outage on LTE (4G) cells during node restart, many nodes are multitech nodes which will also affect 2G and 5G traffic.
Change reason: Software upgrade to last decided software level.
If you experience problems after the change, please restart your device.
In case of any further problems, please log an incident in your portal for IoT services.
We are sorry for any inconvenience caused.
Best regards,
Telia
Oct 28, 2024 - 08:04 CET
Planned work information: Managed IoT Connectivity - RAN Norway software upgrade CR-000000404713
Nov 12, 2024 02:00-05:00 CET
Dear User,
We are informing you about a planned change activity.
Degradation of Service may occur due to this change.
Start time of maintenance: 2024-11-12 02:00 CET
End time of maintenance: 2024-11-12 05:00 CET
Enterprise disturbance time:
During the scheduled time window, approximately 10min break per site.
Work performed on: RAN network
Location of works: Norway
Geographical area: Nodes located in following fylke:
Agder Viken, Vestland, Oslo, Rogaland, Vestfold og Telemark
Enterprise impact:
Software will be activated by a planned node restart between 02:00-02:30 CET of all nodes in the announced areas, performed in batches.
10 minutes outage on LTE (4G) cells during node restart, many nodes are multitech nodes which will also affect 2G and 5G traffic.
Change reason: Software upgrade to last decided software level.
If you experience problems after the change, please restart your device.
In case of any further problems, please log an incident in your portal for IoT services.
We are sorry for any inconvenience caused.
Best regards,
Telia
Posted on Oct 29, 2024 - 07:50 CET
We are informing you about a planned change activity.
Degradation of Service may occur due to this change.
Start time of maintenance: 2024-11-12 02:00 CET
End time of maintenance: 2024-11-12 05:00 CET
Enterprise disturbance time:
During the scheduled time window, approximately 10min break per site.
Work performed on: RAN network
Location of works: Norway
Geographical area: Nodes located in following fylke:
Agder Viken, Vestland, Oslo, Rogaland, Vestfold og Telemark
Enterprise impact:
Software will be activated by a planned node restart between 02:00-02:30 CET of all nodes in the announced areas, performed in batches.
10 minutes outage on LTE (4G) cells during node restart, many nodes are multitech nodes which will also affect 2G and 5G traffic.
Change reason: Software upgrade to last decided software level.
If you experience problems after the change, please restart your device.
In case of any further problems, please log an incident in your portal for IoT services.
We are sorry for any inconvenience caused.
Best regards,
Telia
Posted on Oct 29, 2024 - 07:50 CET
Planned work information: Managed IoT Connectivity - RAN FI software upgrade CR-000000407324
Nov 12, 2024 22:00 - Nov 13, 2024 05:00 CET
Dear User,
We are informing you about a planned change activity.
Degradation of Service may occur due to this change.
Start time of maintenance: 2024-11-12 22:00 CET
End time of maintenance: 2024-11-13 05:00 CET
Enterprise disturbance time: During the scheduled time window, approximately 10min break per site.
Work performed on: RAN
Location of works: Finland
Area contains: South Espoo - Kirkkonummi region.
Enterprise impact:
Approximately 10min break per site in 4G&5G service + 2G&3G in case the site is single RAN site. Sites are upgraded in smaller batches.
Change reason: New 4G&5G RAN features + software corrections.
If you experience problems after the change, please restart your device.
In case of any further problems, please log an incident in your portal for IoT services.
We are sorry for any inconvenience caused.
Best regards,
Telia
Posted on Oct 28, 2024 - 12:22 CET
We are informing you about a planned change activity.
Degradation of Service may occur due to this change.
Start time of maintenance: 2024-11-12 22:00 CET
End time of maintenance: 2024-11-13 05:00 CET
Enterprise disturbance time: During the scheduled time window, approximately 10min break per site.
Work performed on: RAN
Location of works: Finland
Area contains: South Espoo - Kirkkonummi region.
Enterprise impact:
Approximately 10min break per site in 4G&5G service + 2G&3G in case the site is single RAN site. Sites are upgraded in smaller batches.
Change reason: New 4G&5G RAN features + software corrections.
If you experience problems after the change, please restart your device.
In case of any further problems, please log an incident in your portal for IoT services.
We are sorry for any inconvenience caused.
Best regards,
Telia
Posted on Oct 28, 2024 - 12:22 CET
Planned work information: Managed IoT Connectivity - RAN NW SW upgrade CR-000000404417
Nov 21, 2024 02:00-05:00 CET
Dear User,
We are informing you about a planned change activity.
Degradation of Service may occur due to this change.
Start time of maintenance: 2024-11-21 02:00 CET
End time of maintenance: 2024-11-21 05:00 CET
Enterprise disturbance time:
During the scheduled time window, approximately 10min break per site.
Work performed on: RAN network
Location of works: Norway
Geographical area: Nodes located in following fylke:
Troms og Finnmark, Vestland, Nordland, Svalbard
Enterprise impact:
Software will be activated by a planned node restart between 02:00-02:30 CET of all nodes in the announced areas, performed in batches.
10 minutes outage on LTE (4G) cells during node restart, many nodes are multitech nodes which will also affect 2G and 5G traffic.
Change reason: Software upgrade to last decided software level.
If you experience problems after the change, please restart your device.
In case of any further problems, please log an incident in your portal for IoT services.
We are sorry for any inconvenience caused.
Best regards,
Telia
Posted on Nov 12, 2024 - 10:32 CET
We are informing you about a planned change activity.
Degradation of Service may occur due to this change.
Start time of maintenance: 2024-11-21 02:00 CET
End time of maintenance: 2024-11-21 05:00 CET
Enterprise disturbance time:
During the scheduled time window, approximately 10min break per site.
Work performed on: RAN network
Location of works: Norway
Geographical area: Nodes located in following fylke:
Troms og Finnmark, Vestland, Nordland, Svalbard
Enterprise impact:
Software will be activated by a planned node restart between 02:00-02:30 CET of all nodes in the announced areas, performed in batches.
10 minutes outage on LTE (4G) cells during node restart, many nodes are multitech nodes which will also affect 2G and 5G traffic.
Change reason: Software upgrade to last decided software level.
If you experience problems after the change, please restart your device.
In case of any further problems, please log an incident in your portal for IoT services.
We are sorry for any inconvenience caused.
Best regards,
Telia
Posted on Nov 12, 2024 - 10:32 CET