SMS issues
Monitoring - A fix has been implemented and we are monitoring the results.
Apr 25, 2025 - 16:35 CEST
Update - Our 3rd party provider is aware of the issues start that was observed from 23:00 UTC (2025-04-24). There is an ongoing Emergency Response Bridge established by 3rd party provider along with the upstream vendor to correct the issue with outmost priority.
Apr 25, 2025 - 10:59 CEST
Identified - Dear user,

Please be informed that we have an ongoing issue related to our SMS traffic.
The issue has been identified and we are working to implement a solution as soon as possible.

Best regards,
Your Telia IoT Team
Apr 25, 2025 - 10:19 CEST

About This Site

Welcome to the Status Portal for Telia IoT. Here you can monitor the availability of your service’s network and components. You can also subscribe to receive notifications about status changes via email, SMS, webhooks and RRS feeds. Select the following components for your service:

IoT Platform & Solutions.
• Telia IoT Portal
• Customer Portal (Classic)
• Management portal (Classic)
• Public REST API
• Data Ingress and Egress

IoT Connectivity.
• Managed IoT Connectivity
• Relevant Mobile network components

SPT - Smart Public Transport.
• DMWeb
• Relevant components

Smart Building.

Get more information in the Telia IoT Customer Handbook

IoT Platform – Portals / User Interfaces Major Outage
Telia IoT Portal Operational
Customer Portal (Classic) Major Outage
Management Portal (Classic) Operational
IoT Platform – API Operational
Public REST API Operational
IoT Platform – Data Ingress Operational
Device API (CoAP) Operational
Azure IoT Hub Operational
IoT Platform – Data Egress Major Outage
Push to AWS IoT Core Major Outage
Push to Azure Event Hub Operational
Managed IoT Connectivity ? Operational
Telia IoT Service Portal Operational
2G + 3G ? Degraded Performance
Sweden Degraded Performance
Norway Degraded Performance
Finland Degraded Performance
Denmark Degraded Performance
4G ? Degraded Performance
Sweden Degraded Performance
Norway Degraded Performance
Finland Degraded Performance
Denmark Degraded Performance
LTE-M ? Operational
Sweden Operational
Norway Operational
Finland Operational
Denmark Operational
NB-IoT ? Operational
Sweden Operational
Norway Operational
Finland Operational
Denmark Operational
SPT - Smart Public Transport Operational
DMWeb ? Operational
Apps Portal ? Operational
Positioning ? Operational
APC ? Operational
VoIP ? Operational
IOB ? Operational
TDM ? Operational
VCM ? Operational
Pluginsoftware API ? Operational
Journey Information ? Operational
Smart Building Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Scheduled Maintenance

Planned work information: IOTCHG-3243/ [IOTDCS-1352] - LB3-EXT cluster internet connectivity migration/ Update May 11, 2025 15:00-21:00 CEST

Dear User,

We are informing you about planned change activities.
API and Portal downtime may occur while these endpoints are migrated to new firewalls for improved performance for future growth.

11th May 2025 between 15:00 and 21:00 UTC

- SMS REST API service: Up to 10 minutes downtime for SMS API service. Sending & receiving of SMSs over SMS API will NOT be available

- Inbound Localization service: Up to 10 minutes downtime for Inbound Localization Services. ES2-ES4 interface will not be available during the outage time interval
- STOMP Push API: Up to 10 minutes downtime for STOMP push notification API
- Portal and SOAP/REST APIs: Up to 10 minutes downtime for portal and APIs under this URL/IP: iotportal.teliacompany.com

In case of any further problems, please log an incident in your portal for IoT services.
We are sorry for any inconvenience caused.

Best regards,
Telia
Posted on Apr 24, 2025 - 10:04 CEST

Planned work information: change IOTCHG-3625 - BSS firewalls (VEFW) internet connectivity migration May 18, 2025 16:00-22:00 CEST

Dear User,

We are sending this communication to inform you about a planned change activity.
CUSTOMER ACTION MAY BE REQUIRED

Work performed on: IoTA Business Support Services (BSS)

Traffic disturbance is expected due to this change.
Impact expected due to this change.

Start time of maintenance: 2025-05-18 16:00 CE(S)T
End time of maintenance: 2025-05-18 22:00 CE(S)T
Enterprise disturbance time: 120 min
Enterprise impact:
• File Transfer Service (FTP/SFTP):
- Up to 15 minutes file transfer unavailability for: CDR/XDR, invoice, audit , SIM/eUICC orders, external provisioning files (.csv)
- Connectivity details: 193.181.246.62
• API service / External provisioning / SEES:
- Up to 15 minutes downtime for API service: subscription requests for SEES operators will close without provisioning event sent (towards CSP)
- Connectivity details: 193.181.246.96, 193.181.246.97, 193.181.245.96, 193.181.245.97
• Device Localization Service:
- Up to 15 minutes downtime for Device Localization Services. Subscription Management access (ES2 and ES4 interfaces - WebService) between IoTA and "SIM providers" will be down for a maximum of 15 minutes. eUICC profile changes will NOT be available which can lead to device connectivity failure
- Connectivity details: ehub.iot-api.aeris.com (193.181.246.181), 129.192.9.9, 129.192.9.10
• Bucket notifications API:
-Impact description: Up to 15 minutes downtime for Bucket Notification API. Customers will not receive "Low Bucket", "Empty Bucket" and "Bucket Expiry" notifications
-Connectivity details: 193.181.246.96, 193.181.246.97, 193.181.245.96, 193.181.245.97
The services will experience downtime between 17:30 and 19:30 UTC.

Worst case scenario:
Roll back which takes 15min


Location of works:
Impacted Country: SE, NO, DK, FI

Change reason: Decommissioning change

If you experience problems after the change, please restart your device.
In case of any further problems, please log an incident in your portal for IoT services.

We are sorry for any inconvenience caused.

Best regards,
Telia
Posted on Apr 23, 2025 - 13:33 CEST
Apr 26, 2025

No incidents reported today.

Apr 25, 2025

Unresolved incident: SMS issues.

Apr 24, 2025

No incidents reported.

Apr 23, 2025

No incidents reported.

Apr 22, 2025
Planned work information: Managed IoT Connectivity
Completed - The scheduled maintenance has been completed.
Apr 22, 01:00 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 21, 20:00 CEST
Scheduled - Dear User,

We are sending this communication to inform you about a planned change activity.
CUSTOMER ACTION MAY BE REQUIRED

Work performed on:

Offload SE-CMM05.
Step 1: 15/4 15:50 Change the capacity to 32
Step 2: 21/4 20:00 Change capacity to 0, start offload of 2G/3G
Step 3: 21/4 around 22:00 start offload of 4G

Offload DK-CMM03.
Step 1: 15/4 16:00 Change the capacity to 32
Step 2: 21/4 20:00 Change capacity to 0, start offload of 2G/3G
Step 3: 21/4 around 22:00 start offload of 4G

Traffic disturbance is expected due to this change.
Impact expected due to this change.
Enterprise disturbance time:
Enterprise impact:
Worst case scenario:
NB-IoT terminaler kopplar ej upp igen
Kan behövas omstart av kundutrustning annars har de flesta NB-IoT terminalerna 30h omstartstimer


Location of works:
Impacted Country: SE, NO, DK, FI

Change reason:
Changes of parameter settings with the purpose to optimize functionality or correct node or customer problems

If you experience problems after the change, please restart your device.
In case of any further problems, please log an incident in your portal for IoT services.

We are sorry for any inconvenience caused.

Best regards,
Telia
Apr 17, 10:15 CEST
Apr 21, 2025
Apr 20, 2025

No incidents reported.

Apr 19, 2025

No incidents reported.

Apr 18, 2025

No incidents reported.

Apr 17, 2025

No incidents reported.

Apr 16, 2025

No incidents reported.

Apr 15, 2025
Telia FI Firewall note
Resolved - This incident has been resolved.
Apr 15, 14:17 CEST
Monitoring - Dear user,

Please be informed that we had an outage on the night of the 10th of April starting 21:18 UTC and ending 21:38 UTC.
The issue did only affect Telia IoT SIM cards connected to the Telia Finland network.
This interruption was due to scheduled firewall maintenance, classified as "no service impacting."
The change is rolled back and issue is not active anymore.

Note that this is just an information's note.

Best regards,
Your Telia IoT Team
Apr 11, 10:40 CEST
Apr 14, 2025

No incidents reported.

Apr 13, 2025

No incidents reported.

Apr 12, 2025

No incidents reported.

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