Connectivity issues
Update - We are continuing to monitor for any further issues.
Apr 02, 2025 - 09:49 CEST
Monitoring - A fix has been implemented and we are monitoring the results.

If you are still experiencing issues, please reach out to us.
You can reach us via email (global-iot-support@teliacompany.com), phone (+46 771 100 235) or by reporting an incident in our portal.

Best regards,
Your Telia IoT Team
Apr 01, 2025 - 10:14 CEST
Investigating - Dear user,

Please be informed that we are currently experiencing issues in the connectivity.
We are working to identify the issue and resolve it as soon as possible.

Best regards,
Your Telia IoT Team
Apr 01, 2025 - 09:33 CEST

About This Site

Welcome to the Status Portal for Telia IoT. Here you can monitor the availability of your service’s network and components. You can also subscribe to receive notifications about status changes via email, SMS, webhooks and RRS feeds. Select the following components for your service:

IoT Platform & Solutions.
• Telia IoT Portal
• Customer Portal (Classic)
• Management portal (Classic)
• Public REST API
• Data Ingress and Egress

IoT Connectivity.
• Managed IoT Connectivity
• Relevant Mobile network components

SPT - Smart Public Transport.
• DMWeb
• Relevant components

Smart Building.

Get more information in the Telia IoT Customer Handbook

IoT Platform – Portals / User Interfaces Operational
Telia IoT Portal Operational
Customer Portal (Classic) Operational
Management Portal (Classic) Operational
IoT Platform – API Operational
Public REST API Operational
IoT Platform – Data Ingress Operational
Device API (CoAP) Operational
Azure IoT Hub Operational
IoT Platform – Data Egress Major Outage
Push to AWS IoT Core Major Outage
Push to Azure Event Hub Operational
Managed IoT Connectivity ? Operational
Telia IoT Service Portal Operational
2G + 3G ? Operational
Sweden Operational
Norway Operational
Finland Operational
Denmark Operational
4G ? Operational
Sweden Operational
Norway Operational
Finland Operational
Denmark Operational
LTE-M ? Operational
Sweden Operational
Norway Operational
Finland Operational
Denmark Operational
NB-IoT ? Operational
Sweden Operational
Norway Operational
Finland Operational
Denmark Operational
SPT - Smart Public Transport Operational
DMWeb ? Operational
Apps Portal ? Operational
Positioning ? Operational
APC ? Operational
VoIP ? Operational
IOB ? Operational
TDM ? Operational
VCM ? Operational
Pluginsoftware API ? Operational
Journey Information ? Operational
Smart Building Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Scheduled Maintenance

Planned work information: Managed IoT Connectivity – BSS changes impacting APIs and Portal Apr 6, 2025 09:30-11:30 CEST

Dear User,

We are informing you about planned change activities.
API and Portal downtime may occur while these endpoints are migrated to new firewalls for improved performance for future growth.

6th Apr 2025 between 14:30 and 16:30 UTC

- SMS REST API service: Up to 10 minutes downtime for SMS API service. Sending & receiving of SMSs over SMS API will NOT be available

- Inbound Localization service: Up to 10 minutes downtime for Inbound Localization Services. ES2-ES4 interface will not be available during the outage time interval
- STOMP Push API: Up to 10 minutes downtime for STOMP push notification API
- Portal and SOAP/REST APIs: Up to 10 minutes downtime for portal and APIs under this URL/IP: iotportal.teliacompany.com

In case of any further problems, please log an incident in your portal for IoT services.
We are sorry for any inconvenience caused.

Best regards,
Telia
Posted on Mar 27, 2025 - 15:30 CET
Apr 3, 2025

No incidents reported today.

Apr 2, 2025

Unresolved incident: Connectivity issues.

Apr 1, 2025
Mar 31, 2025

No incidents reported.

Mar 30, 2025

No incidents reported.

Mar 29, 2025

No incidents reported.

Mar 28, 2025

No incidents reported.

Mar 27, 2025
Managed IoT Connectivity - Migration to cloud-based platform
Completed - The scheduled maintenance has been completed.
Mar 27, 09:15 CET
Scheduled - Dear User,

To make sure you get the best experience, we’re migrating our IoT connectivity management platform to Google’s cloud-based infrastructure. This move will improve scalability, performance, and reliability.
You don’t need to do a thing — your services will continue as usual without any disruptions.

The migration, managed with our partner Aeris, will start at the end of 2024 and run through 2025. Once completed, your data will be securely handled in Google’s data centers in the Netherlands, safeguarded with top-tier encryption.
Key benefits for you:
• Easily scale your operations and get quicker access to new features and services.
• Built-in redundancy and automatic backups for business continuity and disaster recovery.
• Regular updates to keep your services secure and up to date.
Migration Timeline:
• Phase 1: End of 2024 – Q1 2025.
o By the end of 2024: Migration of stateless components that do not store data such as Portal and APIs.
o By the end of Q1 2025: Migration of most stateful components, like file systems storing documents. Some stateful components, like certain Oracle database instances, will remain in the private data center until they’re redesigned for the cloud. We’ll share more details when available.

• Phase 2: Planning to be completed
o Network core functions will follow.
If you have any questions, feel free to reach out to our support team in the IoT Service portal.
We’re looking forward to bringing you an even more powerful and reliable IoT connectivity platform.
Best Regards,
Telia
Oct 23, 15:26 CEST
Mar 26, 2025

No incidents reported.

Mar 25, 2025
Planned work information: Managed IoT Connectivity - CR-000000435767
Completed - The scheduled maintenance has been completed.
Mar 25, 02:00 CET
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 24, 22:00 CET
Update - We will be undergoing scheduled maintenance during this time.
Mar 17, 11:08 CET
Scheduled - Dear User,

We are informing about a planned work activity.

No traffic disturbance is expected due to this change.
No impact is expected.


Work performed on:

Start time of maintenance: 2025-03-24 22:00 CE(S)T
End time of maintenance: 2025-03-25 02:00 CE(S)T
Enterprise disturbance time: N/A
Enterprise impact:
No impact on any services or customers expected.
Services in scope: Mobile PS core (data), CS & IMS Core (voice) and Messaging services.
Traffic of Telia IoT devices connected to Telia Norway network goes through these routers..

Worst case scenario:
Traffic of Telia IoT devices connected to Telia Norway network goes through these routers, data, voice and messaging will be impacted.
Rollback plan is fast.

Work performed on:
Impacted Country: NO

Change reason:
Migration of four PE (Provider Edge) routers of Telia Norway to new Route-Reflectors.

If you experience problems after the change, please restart your device.
In case of any further problems, please log an incident in your portal for IoT services.

We are sorry for any inconvenience caused.

Best regards,
Telia
Mar 17, 11:08 CET
Mar 24, 2025
Mar 23, 2025

No incidents reported.

Mar 22, 2025

No incidents reported.

Mar 21, 2025

No incidents reported.

Mar 20, 2025

No incidents reported.

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