We are sending this communication to inform you about a planned change activity. CUSTOMER ACTION MAY BE REQUIRED
Work Performed On
Maintenance and update of the Telia IoT Connect platform core services. This activity includes platform improvements, configuration updates, reporting enhancements, and general service reliability improvements.
Expected Impact During the maintenance window: The Telia IoT Connect platform may be temporarily unavailable Portal access and certain platform functions may be unavailable during parts of the maintenance window Some customer activities may experience temporary service interruptions Brief interruptions to SIM-related services may occur during specific parts of the maintenance activity Traffic disturbance is expected during the maintenance window while platform updates are being applied.
Maintenance Window Start: 2026-09-01 16:00 CET End: 2026-09-02 00:00 CET Enterprise disturbance time: During the full window Enterprise impact: Temporary unavailability of platform services and functionality Worst case scenario: Extended service unavailability until all platform components have been successfully restored Estimated maintenance duration: 8 hours (including rollback time).
Location of Works Backend systems within the Telia IoT Connect platform.
Impacted Country SE Reason for Change
To perform planned maintenance and platform improvements as part of the ongoing operation and evolution of the Telia IoT Connect platform. This work helps ensure continued stability, reliability, performance, and service quality.
We recommend saving any ongoing work in advance and avoiding critical platform activities during the maintenance window. If you experience problems after the change, please restart your device. In case of any further problems, please log an incident via your IoT services portal. We are sorry for any inconvenience caused.