We are sending this communication to inform you about a planned change activity. CUSTOMER ACTION MAY BE REQUIRED
Work Performed On Maintenance and update of the Telia IoT Connect platform core services. This activity includes platform improvements, configuration updates, and fixes aimed at improving stability, usability, and reporting accuracy.
Expected Impact During the maintenance window: Login to the platform and customer portals will be unavailable All users will be logged out, and existing sessions will be interrupted Most portal and API functionalities will be temporarily unavailable No impact is expected on active IoT traffic, SIM connectivity, or live sessions Traffic disturbance is limited to platform access and user‑facing functionality.
Maintenance Window Start: 2026‑05‑04 15:00 CET End: 2026‑05‑04 19:00 CET Enterprise disturbance time: During the full window Enterprise impact: Temporary unavailability of portals, APIs, and authentication‑protected services Worst case scenario: Extended service unavailability until all components are successfully restored
Location of Works Backend systems within the Telia IoT Connect platform. Impacted Country SE
Reason for Change To perform planned maintenance and improvements as part of the ongoing operation and evolution of the Telia IoT Connect platform. This work helps ensure continued stability, reliability, and long‑term performance of the service.
We recommend saving any ongoing work in advance and avoiding login attempts during the maintenance window. If you experience problems after the change, please restart your device. In case of any further problems, please log an incident via your IoT services portal. We are sorry for any inconvenience caused. Best regards, Telia