Smart Public Transport: Disturbance on DM01

Incident Report for Telia IoT Status Portal

Resolved

Dear user,

this incident has been resolved.

Status: Resolved 18:15 CET
Start Date/Time: 2026-04-15 13:50 CET

/Telia SPT team

Posted Apr 15, 2026 - 18:32 CEST

Monitoring

Dear user,

Status: We are now monitoring the issue.
Next Update: 19.00 CET

Date/Time: 2026-04-15 13:50 CET
Affected Services:
VoIP,
DMWeb
Impact Level: Minor
Impact Description: Customers may experience rare interruption of service.

Posted Apr 15, 2026 - 17:48 CEST

Update

Dear user,

Status: We are continuing to investigate the issue.
Next Update: 18.00 CET

Date/Time: 2026-04-15 13:50 CET
Affected Services:
VoIP,
DMWeb
Impact Level: Medium
Impact Description: Customers may experience interruption of service

Posted Apr 15, 2026 - 16:53 CEST

Update

Dear user,

Status: We are continuing to investigate the issue.
Next Update: 17.00 CET

Date/Time: 2026-04-15 13:50 CET
Affected Services:
VoIP,
DMWeb
Impact Level: Medium
Impact Description: Customers may experience interruption of service

The following services previously reported are not affected by the outage:
Vehicle Climate Management

Posted Apr 15, 2026 - 15:55 CEST

Investigating

Dear user,

we have identified a service disruption.

Status: Investigating
Next Update: 16.00 CET

Date/Time: 2026-04-15 13:50 CET
Affected Services:
VoIP,
DMWeb,
Vehicle Climate Management (VCM)

Impact Level: Medium/high
Impact Description: Customers may experience interruption of service

Posted Apr 15, 2026 - 15:09 CEST

This incident affected: Smart Public Transport (DMWeb, Apps Portal, Voice over IP, Vehicle Climate Management).