Our technicians have fixed the fault that caused widespread disruptions to our services. This means that everything is gradually getting back up and running for those of our customers who were affected by this. We regret any problems this may have caused our customers. We have located and fixed a power fault that caused technical faults on certain services in parts of our network. Our technicians will now do a deeper analysis of how the fault could have occurred so that we can ensure that it does not happen again.
Posted Dec 09, 2025 - 22:30 CET
Update
Troubleshooting is ongoing with the highest priority. Our technicians are on site to locate the cause of the problems you are experiencing. We cannot currently give an exact time for when the error will be fixed, but we are working intensively to resolve it as quickly as possible. We apologize for the disruption this is causing to your business and thank you for your patience.
Posted Dec 09, 2025 - 20:41 CET
Investigating
Dear user,
We are currently experiencing an outage affecting multiple services. Our technicians are currently troubleshooting with the highest priority to resolve the issues you are experiencing. We currently do not have an estimated completion time but are working to resolve this as quickly as possible.
Please note that we are also having problems with our phone line due to this disturbance. However, it is still possible to reach out to us via our email: global-iot-support@teliacompany.com or via the Telia IoT Service Portal.