A new fix has been implemented and we are monitoring the results.
Posted Mar 30, 2026 - 09:32 CEST
Update
We are continuing to work on a fix for this issue.
Posted Mar 19, 2026 - 13:06 CET
Identified
Although a fix was deployed earlier, we have confirmed that the issue persists. Our team is actively investigating additional remediation steps and will provide further updates as progress is made.
Posted Mar 12, 2026 - 10:55 CET
Monitoring
A fix has been implemented and we are monitoring the results.
Posted Mar 03, 2026 - 09:39 CET
Identified
The issue has been identified and a fix is being implemented.
Posted Mar 02, 2026 - 09:40 CET
Investigating
We are currently investigating an issue where customer replies sent via email may not appear correctly in our systems. This can result in delayed or missing communication for some support cases.
To ensure your messages are received without interruption, please submit replies directly through the Telia IoT Customer Portal: https://oneportal.teliaiot.com/
Our team is working to identify the cause and restore normal functionality for email replies.
Updates will be provided as soon as more information is available.