Smart Public Transport: Investigating Issues with VoIP service

Incident Report for Telia IoT Status Portal

Resolved

Dear user,

The issue affecting the Voice over IP service has now been resolved.

Services are operating normally. During the incident, users may have experienced difficulties making or receiving calls.

The service has been fully restored and is functioning as expected.

Posted May 04, 2026 - 16:12 CEST

Monitoring

Dear user,

The issue affecting the Voice over IP service has now been resolved.

Services are operating normally. During the incident, users may have experienced difficulties making or receiving calls.

We are currently monitoring the service to ensure continued stability.

Posted May 04, 2026 - 04:34 CEST

Update

Status:
Investigating

Next Update:
04:30 CEST

Date/Time:
20:49 CEST

Affected Services:
Voice over IP

Impact Level:
Partial Outage

Impact Description:
Users may experience difficulties with Voice over IP services.

Update:
Our teams are continuing to investigate the issue and are actively working towards a resolution.

Posted May 04, 2026 - 02:56 CEST

Update

Dear user,

Status:
Investigating

Next Update:
02:00 CET

Date/Time:
20:49 CET

Affected Services:
Voice over IP

Impact Level:
Partial Outage

Impact Description:
Users may experience difficulties with Voice over IP services.

Update:
Our teams are continuing to investigate the issue and are actively working towards a resolution.

Posted May 04, 2026 - 00:59 CEST

Identified

Dear user,

We have identified the root cause of the service disruption and are continuing to investigate the issue.

Status:
Investigating

Next Update:
24:45 CET

Date/Time:
20:49 CET

Affected Services:
Voice over IP

Impact Level:
Partial Outage

Impact Description:
Users may experience difficulties with Voice over IP services.

Posted May 03, 2026 - 23:49 CEST

Investigating

Dear user,

We have identified a service disruption.

Status:
Investigating

Next Update:
22:08 CET

Date/Time:
20:49 CET

Affected Services:
Voice over IP

Impact Level:
Partial Outage

Impact Description:
Users may experience difficulties with: Voice over IP.

Posted May 03, 2026 - 21:52 CEST

This incident affected: Smart Public Transport (Voice over IP).