Customer Notification – Planned Maintenance Activity on Telia IoT Connect We are sending this communication to inform you about a planned change activity. CUSTOMER ACTION MAY BE REQUIRED
Work Performed On Maintenance of the Telia IoT Connect platform authentication server. A configuration update will be applied to enable improved authentication flows for API access.
Expected Impact During the maintenance window:
Portal logins will be unavailable Services requiring authentication may be temporarily inaccessible No impact is expected on active IoT traffic, connectivity, or live sessions Traffic disturbance is limited to authentication and portal access.
Maintenance Window Start: 2026‑03‑24 16:00 CET End: 2026‑03‑24 17:00 CET
Enterprise disturbance time: During the full window Enterprise impact: Temporary inability to log in to the portals
Worst case scenario: Extended login unavailability until the authentication service is restarted successfully Location of Works
Backend systems within the Telia IoT Connect platform (authentication service update and restart). Impacted Country SE Reason for Change To improve and modernize authentication for API access using Telia’s Identity Management system.
This update ensures better security, more robust authentication flows. If you experience problems after the change, please restart your device.
In case of any further problems, please log an incident in your IoT services portal. We are sorry for any inconvenience caused. Best regards, Telia