All Systems Operational

About This Site

Welcome to the Status Portal for Telia IoT. Here you can monitor the availability of your service’s network and components. You can also subscribe to receive notifications about status changes via email, SMS, webhooks and RRS feeds. Select the following components for your service:

IoT Platform & Solutions
• Telia IoT Portal
• Customer Portal (Classic)
• Management portal (Classic)
• Public REST API
• Data Ingress and Egress

Global IoT Connectivity
• Telia IoT Portal
• Global IoT Connectivity
• Countries of interest
• Relevant Mobile network components

IoT Connectivity
• Managed IoT Connectivity
• Relevant Mobile network components

SPT - Smart Public Transport
• DMWeb
• Relevant components

Get more information in the Telia IoT Customer Handbook at https://business.teliacompany.com/contact

IoT Platform – Portals / User Interfaces Operational
Telia IoT Portal Operational
Customer Portal (Classic) Operational
Management Portal (Classic) Operational
IoT Platform – API Operational
Public REST API Operational
IoT Platform – Data Ingress Operational
Device API (CoAP) Operational
Azure IoT Hub Operational
IoT Platform – Data Egress Operational
Push to AWS IoT Core Operational
Push to Azure Event Hub Operational
Managed IoT Connectivity ? Operational
Telia IoT Service Portal Operational
2G + 3G ? Operational
Sweden Operational
Norway Operational
Finland Operational
Denmark Operational
4G ? Operational
Sweden Operational
Norway Operational
Finland Operational
Denmark Operational
LTE-M ? Operational
Sweden Operational
Norway Operational
Finland Operational
Denmark Operational
NB-IoT ? Operational
Sweden Operational
Norway Operational
Finland Operational
Denmark Operational
Global IoT Connectivity Operational
Global IoT Connectivity ? Operational
Australia ? Operational
China ? Operational
SPT - Smart Public Transport Operational
DMWeb ? Operational
Apps Portal ? Operational
Positioning ? Operational
APC ? Operational
VoIP ? Operational
IOB ? Operational
TDM ? Operational
VCM ? Operational
Pluginsoftware API ? Operational
Journey Information ? Operational
Smart Building Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Update - We will be undergoing scheduled maintenance during this time.
Mar 22, 2024 - 09:32 CET
Scheduled - Dear User,

We are informing about a planned work activity.
Traffic disturbance may occur due to this change.

Start time of maintenance: 2024-04-02 22:00 CEST
End time of maintenance: 2024-04-03 05:00 CEST
Enterprise disturbance time:
During the scheduled time window, approximately 10min break per site.

Work performed on: RAN.

Location of works: Finland
Geographical area: Helsinki City.


Enterprise impact:
About 10min break in 4G&5G service + 2G&3G in case the site is single RAN site. Sites are upgraded in smaller batches.

Change reason: New 4G&5G RAN features + software corrections.

Impacted Country: FI

If you experience problems after the change, please restart your device.
In case of any further problems, please log an incident in your portal for IoT services.

We are sorry for any inconvenience caused.

Best regards,
Telia

Mar 19, 2024 - 14:22 CET
Update - We will be undergoing scheduled maintenance during this time.
Mar 22, 2024 - 09:32 CET
Scheduled - Dear User,

We are informing about a planned work activity.
Traffic disturbance may occur due to this change.

Start time of maintenance: 2024-04-03 02:00 CEST
End time of maintenance: 2024-04-03 05:00 CEST
Enterprise disturbance time:
During the scheduled time window, approximately 10min break per node.

Work performed on: RAN.

Location of works: Sweden
Geographical area: Västra Götalands County, Part of Hallands County and part of Stockholm's County (Stockholm Municipality exclude)


Enterprise impact:
Software will be activated by a node restart of all nodes between 02-05 CET. 10 minutes outage on LTE (4G) cells during node restart, many nodes are multitech nodes so 2G and 5G will also be affected.

Change reason: Software upgrade to last decided software level.

Impacted Country: SE

If you experience problems after the change, please restart your device.
In case of any further problems, please log an incident in your portal for IoT services.

We are sorry for any inconvenience caused.

Best regards,
Telia

Mar 19, 2024 - 14:12 CET
Update - We will be undergoing scheduled maintenance during this time.
Mar 22, 2024 - 09:33 CET
Scheduled - Dear User,

We are informing about a planned work activity.
Traffic disturbance may occur due to this change.

Start time of maintenance: 2024-04-03 22:00 CEST
End time of maintenance: 2024-04-04 05:00 CEST
Enterprise disturbance time:
During the scheduled time window, approximately 10min break per site.

Work performed on: RAN.

Location of works: Finland
Geographical area: Hämeenlinna area with surrounding.


Enterprise impact:
About 10min break in 4G&5G service + 2G&3G in case the site is single RAN site. Sites are upgraded in smaller batches.

Change reason: New 4G&5G RAN features + software corrections.

Impacted Country: FI

If you experience problems after the change, please restart your device.
In case of any further problems, please log an incident in your portal for IoT services.

We are sorry for any inconvenience caused.

Best regards,
Telia

Mar 19, 2024 - 14:33 CET
Dear User,

We are informing about a planned work activity.
Traffic disturbance may occur due to this change.

Start time of maintenance: 2024-04-04 21:00 CEST
End time of maintenance: 2024-04-05 05:00 CEST
Enterprise disturbance time:
During the scheduled time window, approximately 20-25 min outage per base station.

Work performed on: Metro Network.

Location of works: Finland
Geographical area: Kuopio, Rautavaara, Vesanto, Rautalampi, Keitele, Pielavesi, Sonkajärvi, Suonenjoki, Viitasaari.


Enterprise impact:
Degradation for all mobile services (2G/3G/4G/ LTE / NB-IoT) 20 - 25 minutes per mobile base station.

Change reason: Metro Nodes to be upgraded.

Impacted Country: FI

If you experience problems after the change, please restart your device.
In case of any further problems, please log an incident in your portal for IoT services.

We are sorry for any inconvenience caused.

Best regards,
Telia

Posted on Mar 28, 2024 - 08:41 CET
Dear User,

We are informing about a planned work activity.
Traffic disturbance may occur due to this change.

Start time of maintenance: 2024-04-04 21:00 CEST
End time of maintenance: 2024-04-05 05:00 CEST
Enterprise disturbance time:
During the scheduled time window, approximately 20-25 min outage per base station.

Work performed on: Metro Network.

Location of works: Finland
Geographical area: Joensuu, Liperi, Kitee, Nurmes, Tohmajärvi, Kontiolahti, Savonlinna, Kiuruvesi, Ilomantsi, Pielavesi, Juuka, Kuopio, Vesanto, Sonkajärvi, Rääkkylä.


Enterprise impact:
Degradation for all mobile services (2G/3G/4G/ LTE / NB-IoT) 20 - 25 minutes per mobile base station.

Change reason: Metro Nodes to be upgraded.

Impacted Country: FI

If you experience problems after the change, please restart your device.
In case of any further problems, please log an incident in your portal for IoT services.

We are sorry for any inconvenience caused.

Best regards,
Telia

Posted on Mar 28, 2024 - 08:37 CET
Dear User,

We are informing about a planned work activity.
Traffic disturbance may occur due to this change.

Start time of maintenance: 2024-04-04 21:00 CEST
End time of maintenance: 2024-04-05 05:00 CEST
Enterprise disturbance time:
During the scheduled time window, approximately 20-25 min outage per base station.

Work performed on: Metro Network.

Location of works: Finland
Geographical area: Oulu, Kolari, Salla, Tornio, Ylitornio, Rovaniemi, Kemi, Kemijärvi, Enontekiö, Sodankylä, Muonio, Posio, Inari, Kittilä, Kuusamo, Pudasjärvi, Taivalkoski, Tervola, Simo, Pello, Utsjoki, Kempele.


Enterprise impact:
Degradation for all mobile services (2G/3G/4G/ LTE / NB-IoT) 20 - 25 minutes per mobile base station.

Change reason: Metro Nodes to be upgraded.

Impacted Country: FI

If you experience problems after the change, please restart your device.
In case of any further problems, please log an incident in your portal for IoT services.

We are sorry for any inconvenience caused.

Best regards,
Telia

Posted on Mar 28, 2024 - 08:06 CET
Dear User,

We are sending this communication to inform you about a planned change activity.

Start time of maintenance: 2024-04-08 09:00 CEST
End time of maintenance: 2024-04-11 16:00 CEST
Enterprise disturbance time: None expected.

Work performed on: NB-IoT CORE Network

Location of works: Sweden

Enterprise impact: No impact is expected.
Worse case: If something is going wrong during deployment, Telia will immediately start troubleshooting and gather data. Work will be rolled back, and data will be analyzed accordingly to find root case. Further deployment may occur during the service window, depending on analyzed information.

Change reason: Activation of HLCOM parameter.

Impacted Country: SE

In case of any problems, please log an incident in your portal for IoT services.

We are sorry for any inconvenience caused.

Best regards,
Telia

Posted on Mar 22, 2024 - 11:15 CET
Dear User,

We are sending this communication to inform you about a planned change activity.
Traffic disturbance is expected due to this change.

Service: Managed IoT Connectivity

Start time of maintenance: 2024-04-08 17:00 CET
End time of maintenance: 2024-04-08 23:00 CET
Enterprise disturbance time: 30 minutes between 18:00 – 20:00 CEST.


Work performed on: Stockholm SMSC.

Enterprise impact:
• Application Originated Traffic – For customers using both vIPs (193.181.245.61 & 193.181.246.61), this translates to partially loss of SMSC SMPP/CIMD service – ONLY vIP 193.181.246.61 (could be just loss of redundancy if Enterprises have an automatic failover mechanism between the 2 vIPs).
• Application Originated Traffic - For customers using ONLY vIP 193.181.246.61 this translates to brief loss of SMSC SMPP/CIMD service
• Application Terminated Traffic – Delay in delivery.


SMSC- Short Message service center.
SMPP- Short Message Peer-to-Peer
CIMD- Computer Interface to Message Distribution

Change reason: Stockholm SMSC vIP migration.

If you experience problems after the change, please restart your device.
In case of any further problems, please log an incident in your portal for IoT services.

We are sorry for any inconvenience caused.

Best regards,
Telia

Posted on Mar 21, 2024 - 11:43 CET
Update - We will be undergoing scheduled maintenance during this time.
Mar 22, 2024 - 09:34 CET
Scheduled - Dear User,

We are informing about a planned work activity.
Traffic disturbance may occur due to this change.

Start time of maintenance: 2024-04-08 22:00 CEST
End time of maintenance: 2024-04-09 05:00 CEST
Enterprise disturbance time:
During the scheduled time window, approximately 10min break per site.

Work performed on: RAN.

Location of works: Finland
Geographical area: Southwest parts of Helsinki city with surroundings.


Enterprise impact:
About 10min break in 4G&5G service + 2G&3G in case the site is single RAN site. Sites are upgraded in smaller batches.

Change reason: New 4G&5G RAN features + software corrections.

Impacted Country: FI

If you experience problems after the change, please restart your device.
In case of any further problems, please log an incident in your portal for IoT services.

We are sorry for any inconvenience caused.

Best regards,
Telia

Mar 22, 2024 - 09:29 CET
Dear User,

We are informing about a planned work activity.
Traffic disturbance may occur due to this change.

Start time of maintenance: 2024-04-08 23:00 CEST
End time of maintenance: 2024-04-09 00:30 CEST
Enterprise disturbance time:
During the scheduled time window, approximately 10min break for 4G and 5G.

Work performed on: RAN.

Location of works: Finland
Geographical area: Oulu.


Enterprise impact:
During the lock and unlock for the 4G and 5G cells approximately 10min downtime.
2G and 3G are working normally.



Change reason: Configure new PCI (Physical Cell Identity) value for Oulu.

Impacted Country: FI

If you experience problems after the change, please restart your device.
In case of any further problems, please log an incident in your portal for IoT services.

We are sorry for any inconvenience caused.

Best regards,
Telia

Posted on Mar 28, 2024 - 07:24 CET
Update - We will be undergoing scheduled maintenance during this time.
Mar 22, 2024 - 09:34 CET
Scheduled - Dear User,

We are informing about a planned work activity.
Traffic disturbance may occur due to this change.

Start time of maintenance: 2024-04-09 22:00 CEST
End time of maintenance: 2024-04-10 05:00 CEST
Enterprise disturbance time:
During the scheduled time window, approximately 10min break per site.

Work performed on: RAN.

Location of works: Finland
Geographical area: Turku area with surrounding.


Enterprise impact:
About 10min break in 4G&5G service + 2G&3G in case the site is single RAN site. Sites are upgraded in smaller batches.

Change reason: New 4G&5G RAN features + software corrections.

Impacted Country: FI

If you experience problems after the change, please restart your device.
In case of any further problems, please log an incident in your portal for IoT services.

We are sorry for any inconvenience caused.

Best regards,
Telia

Mar 21, 2024 - 12:37 CET
Dear User,

We are informing about a planned work activity.
Traffic disturbance may occur due to this change.

Start time of maintenance: 2024-04-11 22:00 CEST
End time of maintenance: 2024-04-12 05:00 CEST
Enterprise disturbance time:
During the scheduled time window, approximately 10min break per site.

Work performed on: RAN.

Location of works: Finland
Geographical area: Pori and its surroundings.


Enterprise impact:
About 10min break in 4G&5G service + 2G&3G in case the site is single RAN site. Sites are upgraded in smaller batches.

Change reason: New 4G&5G RAN features + software corrections.

Impacted Country: FI

If you experience problems after the change, please restart your device.
In case of any further problems, please log an incident in your portal for IoT services.

We are sorry for any inconvenience caused.

Best regards,
Telia

Posted on Mar 22, 2024 - 09:38 CET
Past Incidents
Mar 28, 2024

No incidents reported today.

Mar 27, 2024
Completed - The scheduled maintenance has been completed.
Mar 27, 05:00 CET
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 26, 22:00 CET
Scheduled - Dear User,

We are informing about a planned work activity.
Traffic disturbance may occur due to this change.

Start time of maintenance: 2024-03-26 22:00 CET
End time of maintenance: 2024-03-27 05:00 CET
Enterprise disturbance time:
During the scheduled time window, approximately 10min break per site.

Work performed on: RAN.

Location of works: Finland
Geographical area: Vantaa, Porvoo, Helsinki and Sipoo.


Enterprise impact:
About 10min break in 4G&5G service + 2G&3G in case the site is single RAN site. Sites are upgraded in smaller batches.

Change reason: New 4G&5G RAN features + software corrections.

Impacted Country: FI

If you experience problems after the change, please restart your device.
In case of any further problems, please log an incident in your portal for IoT services.

We are sorry for any inconvenience caused.

Best regards,
Telia

Mar 13, 11:36 CET
Mar 26, 2024
Completed - The scheduled maintenance has been completed.
Mar 26, 05:00 CET
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 25, 22:00 CET
Scheduled - Dear User,

We are informing about a planned work activity.
Traffic disturbance may occur due to this change.

Start time of maintenance: 2024-03-25 22:00 CET
End time of maintenance: 2024-03-26 05:00 CET
Enterprise disturbance time: During the scheduled time window, approximately 10min break per site.

Work performed on: RAN Network.

Location of works: Finland.
Area contains: South Espoo - Kirkkonummi region.


Enterprise impact:
Approximately 10min break per site in 4G&5G service + 2G&3G in case the site is single RAN site. Sites are upgraded in smaller batches.

Change reason: New 4G&5G RAN features + software corrections.

Impacted Country: FI

If you experience problems after the change, please restart your device.
In case of any further problems, please log an incident in your portal for IoT services.

We are sorry for any inconvenience caused.

Best regards,
Telia

Mar 15, 10:22 CET
Completed - The scheduled maintenance has been completed.
Mar 26, 05:00 CET
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 26, 02:00 CET
Scheduled - Dear User,

We are informing about a planned work activity.
Traffic disturbance may occur due to this change.

Start time of maintenance: 2024-03-26 02:00 CET
End time of maintenance: 2024-03-26 05:00 CET
Enterprise disturbance time:
During the scheduled time window, approximately 10min break per node.

Work performed on: RAN.

Location of works: Sweden
Geographical area: Dalarnas County, Värmlands county, Part of Västmanlands county
Part of Örebro county, Gotlands County, Södermanlands County, Uppsala County and
Östergötlands County.


Enterprise impact:
Software will be activated by a node restart of all nodes at midnight. 10 minutes outage on LTE (4G) cells during node restart, many nodes are multitech nodes so 2G and 5G and IoT-NB will also be affected.

Change reason: Software upgrade to last decided software level.

Impacted Country: SE

If you experience problems after the change, please restart your device.
In case of any further problems, please log an incident in your portal for IoT services.

We are sorry for any inconvenience caused.

Best regards,
Telia

Mar 14, 10:28 CET
Completed - The scheduled maintenance has been completed.
Mar 26, 05:00 CET
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 25, 22:00 CET
Scheduled - Dear User,

We are informing about a planned work activity.
Traffic disturbance may occur due to this change.

Start time of maintenance: 2024-03-25 22:00 CET
End time of maintenance: 2024-03-26 05:00 CET
Enterprise disturbance time:
During the scheduled time window, approximately 10min break per site.

Work performed on: RAN.

Location of works: Finland
Geographical area: Lahti area with surrounding.


Enterprise impact:
About 10min break in 4G&5G service + 2G&3G in case the site is single RAN site. Sites are upgraded in smaller batches.

Change reason: New 4G&5G RAN features + software corrections.

Impacted Country: FI

If you experience problems after the change, please restart your device.
In case of any further problems, please log an incident in your portal for IoT services.

We are sorry for any inconvenience caused.

Best regards,
Telia

Mar 12, 10:08 CET
Completed - The scheduled maintenance has been completed.
Mar 26, 02:00 CET
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 25, 21:00 CET
Scheduled - Dear User,

We are sending this communication to inform you about a planned change activity.
Disturbance in service is expected due to this change.

Start time of maintenance: 2024-03-25 21:00 CET
End time of maintenance: 2024-03-26 02:00 CET
Enterprise disturbance time:
5 – 10 minutes between 23:00 CET – 23:30 CET

Work performed on: Amsterdam /Stockholm VEPG3.

Enterprise impact:
• PDP sessions created prior to impact window may experience loss of details from 7 days view ( events as: Update PDP Context Request / Modify Bearer Request / Update Bearer Request / Delete Session Request / Delete Session Response) .To mitigate such missing events customer/enterprise might need to close ongoing PDP session and initiate a new Create PDP Context Request.
• There will be duplicated xDR's that can affect below:
Portal features:
- Subscription Activity in Last 7 days (events duplicated)
- Last 24 hours feature (counters not incremented)
- Real Time Diagnosis (counters not incremented)
API:
-Subscription Traffic API may not be consistent due to duplicated events (Last Network Timestamp,
-Last Country Timestamp, Last PDP Timestamp etc. won’t be updated with the missing events).
-Real Time Trace API (events duplicated)
Legacy Trigger Management:
-Triggers in hours (GPRS and SMS) will be affected some events won’t be used to increment the counters.
New Trigger Management:
-Triggers in hours (GPRS and SMS) will be affected as some events won’t be used to increment the counters.

Change reason: OSIX to EBM Migration. Enhance monitoring by migrate to EBM, Event Based Monitoring.


If you experience problems after the change, please restart your device.
In case of any further problems, please log an incident in your portal for IoT services.

We are sorry for any inconvenience caused.

Best regards,
Telia

Mar 13, 10:03 CET
Completed - The scheduled maintenance has been completed.
Mar 26, 00:00 CET
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 25, 22:00 CET
Scheduled - Dear User,

We are informing about a planned work activity.
No impact expected.

Start time of maintenance: 2024-03-25 22:00 CET
End time of maintenance: 2024-03-26 00:00 CET
Enterprise disturbance time: None


Work performed on: RAN.

Location of works: Finland
Geographical area: Kitee, Hanko, Inkoo, Kemiönsaari, Kirkkonummi, Koski Tl, Lohja, Marttila, Paimio, Parainen, Raasepori, Salo, Sauvo, Siuntio and Somero.


Enterprise impact:
3G cells will be shut down and traffic steering between 2G and LTE is configured accordingly. Ongoing calls in 3G network will be transferred into 2G and 4G networks via handover. No interruption for 3G calls.
Mobile data will work normally in 2G, 4G and 5G networks.

Change reason: 3G cells will be shut down and traffic steering between 2G and LTE.

Impacted Country: FI

If you experience problems after the change, please restart your device.
In case of any further problems, please log an incident in your portal for IoT services.

We are sorry for any inconvenience caused.

Best regards,
Telia

Mar 13, 10:29 CET
Mar 25, 2024
Mar 24, 2024

No incidents reported.

Mar 23, 2024

No incidents reported.

Mar 22, 2024
Completed - The scheduled maintenance has been completed.
Mar 22, 23:00 CET
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 17, 23:00 CET
Scheduled - Dear User,

We are sending this communication to inform you about a planned change activity.
Disturbance in taskings is expected due to this change.

Start time of maintenance: 2024-03-17 23:00 CET
End time of maintenance: 2024-03-22 23:00 CET
Enterprise disturbance time:
• Loss of Redundancy for entire window of the planned work
• Duplicated xDR's: 2 X 10 minutes (17th March 23:20 - 23:30 CET and 22nd March 19:20 - 21:30 CET)

Work performed on: OSIX B System.

Enterprise impact:
• Loss of Redundancy on node level
• PDP sessions created prior to impact window (2 X 10 minutes) may experience loss of details from 7 days view (events as: Update PDP Context Request / Modify Bearer Request / Update Bearer Request / Delete Session Request / Delete Session Response) .To mitigate such missing events customer/enterprise will need to close ongoing PDP session and initiate a new Create PDP Context Request.
• There will be duplicated xDR's (2 X 10 minutes) that can affect below:
Portal features:
-Subscription Activity in Last 7 days (events duplicated)
-Last 24 hours feature (counters not incremented)
-Real Time Diagnosis (counters not incremented)
API:
-Subscription Traffic API may not be consistent due to duplicated events (Last Network Timestamp,
Last Country Timestamp, Last PDP Timestamp etc. won’t be updated with the missing events).
-Real Time Trace API (events duplicated)
Legacy Trigger Management:
-Triggers in hours (GPRS and SMS) will be affected some events won’t be used to increment the counters.
New Trigger Management:
-Triggers in hours (GPRS and SMS) will be affected as some events won’t be used to increment the counters

Change reason: OS and SW Upgrade on OSIX node.


If you experience problems after the change, please restart your device.
In case of any further problems, please log an incident in your portal for IoT services.

We are sorry for any inconvenience caused.

Best regards,
Telia

Mar 4, 14:13 CET
Mar 21, 2024
Completed - The scheduled maintenance has been completed.
Mar 21, 05:00 CET
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 20, 22:00 CET
Scheduled - Dear User,

We are informing about a planned work activity.
Traffic disturbance may occur due to this change.

Start time of maintenance: 2024-03-20 22:00 CET
End time of maintenance: 2024-03-21 05:00 CET
Enterprise disturbance time:
During the scheduled time window, approximately 10min break per site.

Work performed on: RAN.

Location of works: Finland
Geographical area: Helsinki with northern surrounding.


Enterprise impact:
About 10min break in 4G&5G service + 2G&3G in case the site is single RAN site. Sites are upgraded in smaller batches.

Change reason: New 4G&5G RAN features + software corrections.

Impacted Country: FI

If you experience problems after the change, please restart your device.
In case of any further problems, please log an incident in your portal for IoT services.

We are sorry for any inconvenience caused.

Best regards,
Telia

Mar 12, 09:44 CET
Mar 20, 2024
Completed - The scheduled maintenance has been completed.
Mar 20, 13:00 CET
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 20, 09:00 CET
Scheduled - Dear User,

We are sending this communication to inform you about a planned change activity.

No disturbance is expected due to this change.

Start time of maintenance: 2024-03-20 09:00 CET
End time of maintenance: 2024-03-20 13:00 CET
Enterprise disturbance time: None

Work performed on: APN Hub/CCS (Connectivity Control Service)

Location of works: Central site

Enterprise impact: No impact expected.

Change reason: Maintenance release software upgrade.

If you experience problems after the change, please log an incident in your portal for Global IoT services.

We are sorry for any inconvenience caused.

Best regards,
Telia

Mar 13, 11:16 CET
Mar 19, 2024
Completed - The scheduled maintenance has been completed.
Mar 19, 06:00 CET
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 18, 22:00 CET
Scheduled - Dear User,

We are informing about a planned work activity.
Traffic disturbance may occur due to this change.

Start time of maintenance: 2024-03-18 22:00 CET
End time of maintenance: 2024-03-19 05:00 CET
Enterprise disturbance time:
During the scheduled time window, approximately 10min break per site.

Work performed on: RAN.

Location of works: Finland
Geographical area: Espoo with surroundings.


Enterprise impact:
About 10min break in 4G&5G service + 2G&3G in case the site is single RAN site. Sites are upgraded in smaller batches.

Change reason: New 4G&5G RAN features + software corrections.

Impacted Country: FI

If you experience problems after the change, please restart your device.
In case of any further problems, please log an incident in your portal for IoT services.

We are sorry for any inconvenience caused.

Best regards,
Telia

Mar 4, 14:21 CET
Completed - The scheduled maintenance has been completed.
Mar 19, 05:00 CET
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 18, 23:45 CET
Scheduled - Dear User,

We are informing about a planned work activity.
Traffic disturbance may occur due to this change.

Start time of maintenance: 2024-03-18 23:45 CET
End time of maintenance: 2024-03-19 05:00 CET
Enterprise disturbance time:
During the scheduled time window, approximately 10min break per node.

Work performed on: RAN.

Location of works: Sweden
Geographical area: Örebro and Karlstad with surroundings.


Enterprise impact:
Software will be activated by a node restart of all nodes at midnight. 10 minutes outage on LTE (4G) cells during node restart, many nodes are multitech nodes so 2G and 5G will also be affected.

Change reason: Software upgrade to last decided software level.

Impacted Country: SE

If you experience problems after the change, please restart your device.
In case of any further problems, please log an incident in your portal for IoT services.

We are sorry for any inconvenience caused.

Best regards,
Telia

Mar 8, 14:10 CET
Mar 18, 2024
Resolved - This incident has been resolved.
Mar 18, 22:04 CET
Investigating - Dear user,

Please be informed that we are currently experiencing issues with our phone line.
This might cause our phone line to be unavailable.

However, it is still possible to reach out to us via our email: global-iot-support@teliacompany.com or via the report ticket tools in our portal.

Best regards,
Your Telia IoT Team

Mar 18, 21:38 CET
Mar 17, 2024
Mar 16, 2024
Completed - The scheduled maintenance has been completed.
Mar 16, 13:00 CET
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 16, 09:00 CET
Scheduled - Dear User,

We are sending this communication to inform you about a planned change activity.
Disturbance is expected due to this change.

Start time of maintenance: 2024-03-16 09:00 CET
End time of maintenance: 2024-03-16 13:00 CET
Enterprise disturbance time: K15 minutes max, between 10:00 CET – 11:00 CET

Work performed on: Stockholm LB cluster.

Location of works: Central DCS.

Enterprise impact:
• 15 minutes maximum impact on received XDR records
• this only impacts input data for the Analytics (Last 24 hours, Last 7 days) and Trigger modules
• there is no impact on data sessions

Change reason: Virtual Server Migration on Load Balancer Cluster.


If you experience problems after the change, please restart your device.
In case of any further problems, please log an incident in your portal for IoT services.

We are sorry for any inconvenience caused.

Best regards,
Telia

Mar 4, 12:30 CET
Mar 15, 2024
Completed - The scheduled maintenance has been completed.
Mar 15, 05:01 CET
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 14, 21:01 CET
Scheduled - Dear User,

We are informing about a planned work activity.
Traffic disturbance may occur due to this change.

Start time of maintenance: 2024-03-14 21:00 CET
End time of maintenance: 2024-03-15 05:00 CET
Enterprise disturbance time:
During the scheduled time window, approximately 20-25 min outage per base station.

Work performed on: Metro Network.

Location of works: Finland
Geographical area: Oulu, Pudasjärvi, Raahe, Pyhäntä, Kalajoki, Merijärvi, Siikalatva, Oulainen, Taivalkoski, Alavieska.

Enterprise impact:
Degradation for all mobile services (2G/3G/4G/ LTE / NB-IoT /5G) 20 - 25 minutes per mobile base station.

Change reason: Metro Nodes to be upgraded.

Impacted Country: FI

If you experience problems after the change, please restart your device.
In case of any further problems, please log an incident in your portal for IoT services.

We are sorry for any inconvenience caused.

Best regards,
Telia

Mar 1, 11:19 CET
Completed - The scheduled maintenance has been completed.
Mar 15, 05:01 CET
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 14, 21:01 CET
Scheduled - Dear User,

We are informing about a planned work activity.
Traffic disturbance may occur due to this change.

Start time of maintenance: 2024-03-14 21:00 CET
End time of maintenance: 2024-03-15 05:00 CET
Enterprise disturbance time:
During the scheduled time window, approximately 20-25 min outage per base station.

Work performed on: Metro Network.

Location of works: Finland
Geographical area: Lappeenranta, Savitaipale, Imatra, Ruokolahti, Parikkala.

Enterprise impact:
Degradation for all mobile services (2G/3G/4G/ LTE / NB-IoT /5G) 20 - 25 minutes per mobile base station.

Change reason: Metro Nodes to be upgraded.

Impacted Country: FI

If you experience problems after the change, please restart your device.
In case of any further problems, please log an incident in your portal for IoT services.

We are sorry for any inconvenience caused.

Best regards,
Telia

Mar 5, 12:22 CET
Completed - The scheduled maintenance has been completed.
Mar 15, 05:01 CET
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 13, 08:00 CET
Scheduled - Dear User,

We are informing about a planned work activity.
No disturbance is expected due to this change.

Start time of maintenance: 2024-03-13 08:00 CET
End time of maintenance: 2024-03-15 17:00 CET
Enterprise disturbance time: None expected.

Work performed on: CORE Network

Location of works: Finland

Enterprise impact: No impact expected. Site is offloaded.

Change reason: Upgrade to get latest software version.

Impacted Country: FI

If you experience problems after the change, please restart your device.
In case of any further problems, please log an incident in your portal for IoT services.

We are sorry for any inconvenience caused.

Best regards,
Telia

Mar 12, 08:23 CET
Completed - The scheduled maintenance has been completed.
Mar 15, 05:00 CET
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 14, 21:00 CET
Scheduled - Dear User,

We are informing about a planned work activity.
Traffic disturbance may occur due to this change.

Start time of maintenance: 2024-03-14 21:00 CET
End time of maintenance: 2024-03-15 05:00 CET
Enterprise disturbance time:
During the scheduled time window, approximately 20-25 min outage per base station.

Work performed on: Metro Network.

Location of works: Finland
Geographical area: Hamina, Kotka, Virolahti, Siikajoki, Rautalampi, Ruokolahti, Sievi, Ylivieska, Raahe, Kalajoki

Enterprise impact:
Degradation for all mobile services (2G/3G/4G/ LTE / NB-IoT /5G) 20 - 25 minutes per mobile base station.

Change reason: Metro Nodes to be upgraded.

Impacted Country: FI

If you experience problems after the change, please restart your device.
In case of any further problems, please log an incident in your portal for IoT services.

We are sorry for any inconvenience caused.

Best regards,
Telia

Mar 1, 11:14 CET
Mar 14, 2024